operations manager resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Reliable team player committed to building high-performing teams. Strong desire to obtain a leadership position in a well functioning, reputable healthcare organization that promotes optimal patient care outcomes

  • Team Leadership
  • Operation Monitoring
  • Maintaining Compliance
  • Financial Statement Review
  • Performance Monitoring and Evaluation
  • Problem Anticipation and Resolution
  • Workflow Optimization
  • Planning and Implementation
  • Policy Development and Enforcement
  • Multi-Unit Operations Management
  • Process Improvement Strategies
  • Interdepartmental Collaboration
  • Onboarding and Orientation
  • Change Agent
Work History
06/2011 to 10/2022 Operations Manager Intertek | Bellingham, WA,
  • Oversight of multiple clinics simultaneously, including Cancer Services, Rheumatology, Outpatient Psychiatry, Wound/Hyperbarics/Infectious Disease, Palliative Care, Hand Surgery Center
  • Responsible for budgetary oversight and management
  • Develop and implement Quality Improvement associated with patient outcomes and satisfaction
  • Served as Cancer Committee Program Administrator since 2012, achieving four successful Commission on Cancer surveys, holding the team accountable for clinical standards adherence
  • Successfully implemented National Accreditation Program for Breast Centers, achieving two successful surveys to date. This role requires ongoing chart review and auditing to ensure standards adherence.
  • Established positive and effective communication among clinic staff and organization leadership, communicating and implementing change projects aimed at optimal patient outcomes in the ambulatory setting
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Lead the team through an organizational Electronic Medical Record implementation, transitioning multiple EMRs to a single EMR.
01/2002 to 06/2011 Oncology/Nephrology Nurse Manager Mary T Inc. | Columbia Heights, MN,
  • Manage staff of 30 RNs, CNAs and Unit Secretaries, scheduling to meet the needs of a 24 hour organization
  • Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
  • Reviewed department performance and adjusted coverage to compensate for changing conditions.
  • Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
  • Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
  • Fostered improvement in staff development, personnel training and standards of patient care.
07/1999 to 07/2002 Oncology Unit Staff Nurse Kootenai Health | City, STATE,
  • Performed direct patient care duties
  • Educated patients on such topics as nutrition, medication side effects and proper skin treatments after radiation.
  • Administered chemotherapy, pain medications and other medicines based on physician orders and patient requirements. Adhered to strict safety measures by carefully determining proper dosages before administering medications.
  • Assessed patients during course of treatment to identify concerning reactions
  • Developed leadership skills as Charge Nurse
11/1992 to 01/1999 Certified Nursing Assistant August Home Health | City, STATE,
  • Cared for residents in their home and delivered high-quality support to meet needs, facilitated personal hygiene management,
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms, reporting back to the primary RN and observed concerns.
Expected in 02/2022 to to Masters of Science | Nursing – Leadership and Management Western Governor’s University, Salt Lake City, UT, GPA:
  • Capstone Project: Improving Access to Palliative Care Services
  • This Capstone focuses on the importance of including Palliative Care services across the continuum of care in chronic illnesses.
Expected in 12/2011 to to Bachelors of Science | Nursing Lewis-Clark State College, Lewiston, ID GPA:
Expected in 05/1999 to to Associate of Science Degree | Registered Nurse North Idaho College , Coeur D'Alene, ID, GPA:
Expected in 05/1984 to to Associates of Applied Science Degree | Banking and Finance North Idaho College , Coeur D'Alene, ID, GPA:
  • National Oncology Nursing Society
  • Association of Community Cancer Centers
  • National Accreditation Program for Breast Centers
  • Commission on Cancer - Program Administrator
Professional Licensure
  • Registered Nurse, Idaho #N-28659, Exp. August 2023
  • Washington nursing license Temp # RN.RN.61354178 Issued Sept. 2022

Oncology Certified Nurse (OCN) since 2002

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Resume Overview

School Attended

  • Western Governor’s University
  • Lewis-Clark State College
  • North Idaho College
  • North Idaho College

Job Titles Held:

  • Operations Manager
  • Oncology/Nephrology Nurse Manager
  • Oncology Unit Staff Nurse
  • Certified Nursing Assistant


  • Masters of Science
  • Bachelors of Science
  • Associate of Science Degree
  • Associates of Applied Science Degree

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