Operations Manager Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Seeking a position with an innovative and competitive organization, where my business knowledge, skills and experience will contribute to the growth and success of the company.
  • Strong interpersonal, leadership, verbal/written communication.
  • Planning/Scheduling.
  • Problem solving.
  • Project management.
  • Reporting writing.
  • Presentation development and organizational skills with ability to prioritize tasks.
  • Computer literacy in Microsoft Office programs.
  • Meticulously detail oriented, highly organized.
  • Work collaboratively.
  • Execute functions under pressure.
  • Lean Manufacturing.
  • Customer service.
  • Strategic planning.
  • Promoting process improvement.
  • Manufacturing control planning.
  • Developing Standards.
  • Documentation skills.
  • Quality management.
  • Ability to prioritize and meet deadlines.

Streamlined the branch operations, resulting in a 55% reduction in operating budget.

Cut inventory by more than half and improved on-time delivery to 82% by optimizing pipelines and creating more efficient lead times.

Boosted customer satisfaction ratings by 60% in under 8 months.

Operations Manager, 2012 to Current
Michaels StoresWichita, KS,
  • Accomplishes manufacturing objectives by working closely with production scheduling to evaluate needs of each department.
  • Scheduling staff to achieve objectives.
  • Oversee cross training, developing and implementing priorities for schedule.
  • Manages HR needs of production including recruitment, selection, orientation, training, coaching, counseling, disciplinary and communication programs; planning, monitoring, appraising, and reviewing job contributions.
  • Develops manufacturing operations organizational strategies, by contributing manufacturing operations information, analysis and recommendation to strategic thinking and direction; establishing manufacturing operation objectives and master plans in line with organizational objectives.
  • Participate in management team meetings and helps develop objectives for department and company.
  • Satisfies customer expectations by formulating, installing and enforcing good practices; developing and improving procedure, methods and techniques; enhancing application of staff; developing and enforcing inspection and quality assurance standards, procedures and methods.
  • Work with purchasing to achieve inventory management objectives, achieve objectives by minimizing waste and achieving on time delivery.
  • Maintains equipment and facilities by overseeing maintenance, scheduling repairs and evaluating maintenance system policies, procedures and controls.
  • Develop and manage operations and maintenance budget.
  • Provide weekly, quarterly reports on progress to budget.
  • Manages budget variances and develops action plans to ensure plan attainment.
  • Ensures adherence to safety policy and procedure, environmental compliance requirements.
  • Ensures equipment reliability and availability meet customer, production and operation requirements.
  • Manage key customer and supplier accounts.
  • Represents company by interfacing with customers assisting with internal and external requirements.
  • Makes quality related customer-vendor visits and contacts as required.
Materials Manager, 2008 to 2012
Stanley Black & Decker, Inc.Sunnyvale, CA,
  • Planning, Direction, and control of activities related to procurement functions.
  • Prepare instructions regarding purchasing systems and procedures.
  • Develop a system to evaluate vendor quotations that utilizes appropriate negotiation and purchasing techniques to ensure quality, price, delivery and service.
  • Recruits and maintains suppliers that provide high quality products and services at better price while maintaining highest code of ethics and conduct.
  • Design, implement, manage and monitor
  • procurement reporting systems to meet company requirements.
  • Prepares and issues purchase orders and change notices.
  • Reviews purchase orders and contracts for conformance to company policies.
  • Prepares and reviews contracts, bids, proposals and vendor agreements for legal correctness, price and acceptability of items to specifications
  • Oversee all activities related to procurement of a commodity, from intent to purchase through delivery of commodity.
  • Negotiate complex requests for equipment, supplies, and services from suppliers and subcontractors.
  • Prepare purchasing requirements based on approved manufacturing and production forecasts.
  • Ensure that all purchase orders contain the appropriate quality and inspection requirements.
  • Responsible making sure that all suppliers are on the approved and updated supplier list.
  • Maintain a good working relationship with all subcontractors and suppliers.
  • Responsible for ensuring that all items procured are of the highest quality for their intended use and at the lowest cost.
  • Maintains receiving and distribution operations by managing and enforcing operation and personnel policies and procedures.
  • Complies with Federal, State and local warehousing, material handling, and shipping requirements by studying existing and updated legislation; enforcing adherence to requirements.
  • Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols.
  • Controls inventory levels by conducting cycle counts, reconciling with inventory software.
Quality Supervisor (APQP/PPAP), 05/2006 to 2008
Abbott LaboratoriesCaguas, PR,
  • Assesses quality performance using statistical and analytical methods.
  • Devises and implements various methods and procedures for inspecting, testing, and evaluating the precision, reliability and accuracy of products, processes and production equipment.
  • Develops and establishes quality systems and procedures, inspection plans, quality performance trends, statistical plans, cost estimates and technical quality plans for proposals.
  • Assesses the costs and determines responsibility for product or materials that do not meet required standards and specifications by performing statistical analysis.
  • Provides input on quality to product development teams.
  • Identifies quality performance, trends and corrective actions by coordinating with customers and suppliers.
  • Ensures compliance to specified quality requirements by performing in-house and supplier audits and surveys.
  • Prepares reports by collecting, interpreting, analyzing and summarizing data and making recommendations.
  • Analyzes proposed changes in methods and materials.
  • Compiles and conducts training material and conducts training sessions.
  • Participates in failure analysis and corrective actions investigations.
  • Refines and enhances products and processes by applying continuous improvements and key lean manufacturing principles to critical areas of production.
  • Represents company by interfacing with customers assisting with internal and external audits.
  • Communicates and educates on matters requiring specialized knowledge of quality functions such as Production Approval Process (PPAP), Advanced Production Quality Process (APQP) and International Material Data System (IMDS)
  • Manage new programs PPAP's and IMDS submissions.
  • Makes quality related customer-vendor visits and contacts as required.
  • Maintains professional and technical knowledge by attending educational workshops, reviewing publications, establishing industry networks, bench marketing state of the art practices, maintaining American Society for Quality certifications, and participating on other professional associations.
Production Supervisor, 08/2002 to 2006
Empire Electronics HondurasCity, STATE,
  • Direct production lines to ensure company requirements are met.
  • Supervise trains and develops subordinates.
  • Responsible for interviewing and hiring qualified employees.
  • Responsible for safety, housekeeping, policy
  • Administration, employee relations, cost control and problem solving.
  • Adjust daily work schedule as needed to meet production requirements.
  • Work closely with Quality Assurance department to ensure Quality standards are met.
  • Reviews and prepares accuracy of various operational reports.
  • Assures improvements and timely distribution of reports and budget information.
  • Maintains constant improvement in making quality products, reducing costs and following good manufacturing practices.
  • Responsible to conduct himself and subordinates in a manner consistent with company mission, vision, values, code of ethics, policies and other standards of conduct.
Bachelor: Business Administration, Expected in
University of San Pedro Sula - ,
Bachelor Business Administration (BA) University of San Pedro Sula Ave. Circunvalacion San Pedro Sula, Cortes, Honduras (504) 2561-8727
High School Diploma: HSDG, Expected in
EIS (Escuela Internacional Sampedrana) - ,
High School Diploma (HSDG) EIS (Escuela Internacional Sampedrana)
: , Expected in
SACS Accredited School - ,
AdvancED/SACS Accredited School Col. Gracias a Dios, Blvd. al Hospital Mario Catarino Rivas, San Pedro Sula, Honduras

American Society for Quality TS 16949 Certification, August, 2004

EEH, (Empire Electronics Honduras Training)

Developing the Attitudes of Leadership, September, 2003

Dale Carnegie Training

How to win Friends and Influence People in Business, September, 2003

Dale Carnegie Training

AutoCAD 2D, July, 2004

FUNADEH, (Fundacion Nacional para el Desarrollo de Honduras)

Product Development Management, May, 2005

EEH, (Empire Electronics Honduras Training)

Production Management, May, 2005

EEH, (Empire Electronics Honduras Training)

Marketing and Product Sales, August, 2005

INFOP, (Instituto Nacional de Formacion Profesional)

International Trade Compliance Audit, June, 2005

CCIC (Camara de Comercio e Industrias de Cortes)

Lean Management, August, 2006

EEH, (Empire Electronics Honduras Training)

Managerial Leadership Skills, May, 2009

EEI, (Empire Electronics Inc.)

Machinery and Machine guarding standards, February, 2010

OSHA (Occupational Safety & Health Standards)

Operational Risk Management, May, 2011

EEI, (Empire Electronics Inc.)

Operation Management, 2011, May, 2011

EEI, (Empire Electronics Inc.)

Supply Chain Management, June, 2012

EEI, (Empire Electronics Inc.)

Quality Assurance, June, 2012

EEI, (Empire Electronics Inc.)

Quality Control, June, 2013

EEI, (Empire Electronics Inc.)

Professional Affiliations
Maintains professional and technical knowledge by attending educational workshops, reviewing publications, establishing industry networks, bench marketing state of the art practices, maintaining American Society for Quality certifications, and participating on other professional associations
Inspection, Buying/procurement, Inventory, Operations, Purchasing, Budget, Quality Assurance, Proposals, San, Storage Area Network, Maintenance, Training, Contracts, Conveyor, Cycle Counts, Forecasts, Material Handling, Materials Manager, Procurement, Purchase Orders, Quotations, Reconciling, Security, Shipping, Vendor Agreements, Warehouse Operations, Cost Control, Employee Relations, Housekeeping, Interviewing, Problem Solving, Coaching, Environmental Compliance, Hr, Manufacturing Operations, Operations Manager, Production Scheduling, Progress, Quality Assurance Standards, Recruitment, Scheduling, Site Assessments, Apqp, Audits, Cost Estimates, Failure Analysis, Lean Manufacturing, Marketing, Ppap, Product Development, Production Equipment, Statistical Analysis, Supplier Audits, Testing, Transmissions, Audit, Autocad, Customer Service, Detail Oriented, Documentation, Highly Organized, Leadership Skills, Managerial, Microsoft Office, Ms Office, Organizational Skills, Process Improvement, Product Sales, Production Management, Project Management, Quality Control, Receptionist, Retail Sales, Risk Management, Sales, Strategic Planning, Supply Chain, Supply Chain Management, Trading, Very Organized

Wellington Fedee

General Manager

Cascadia Container Line Inc.

(956) 529-2901

Luis Gonzalez

Vice President

Textape Incorporated

(915) 595-1525

Masazumi Aso

Executive Vice President & COO

Solrac Corporation

(915) 490-4891

Luis Perez

Logistics Manager

Lear Corporation

(915) 342-7772

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • University of San Pedro Sula
  • EIS (Escuela Internacional Sampedrana)
  • SACS Accredited School
Job Titles Held:
  • Operations Manager
  • Materials Manager
  • Quality Supervisor (APQP/PPAP)
  • Production Supervisor
  • Bachelor
  • High School Diploma