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Operations Manager Assistant Resume Example

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OPERATIONS MANAGER ASSISTANT
Professional Summary

Focused on supporting business management with developing and implementing successful operational and service policies. Well-versed in varies practices, standards and regulations. Solid financial acumen, operations experience and natural leadership talents. Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in work pragmatically in an organization where I can show my talent and enhance my skills to meet the company's goal and objective with full integrity and zest.

Work History
Company Name- Operations Manager Assistant
City, State04/2020 - Current
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Developed and maintain operational guidelines for staff.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Educated operations team on best practices, company policies and service excellence standards.
  • Evaluated inspection reports and service tickets and prepared repair invoices.
Company Name- DENTAL ASSISTANT
City, State08/2017 - 03/2020
  • Sterilized instruments, set up instrument trays, and assisted with dental procedures.
  • Assisted dental hygienists with procedures when necessary.
  • Prepared patients for dental work.
  • Ordered dental supplies and maintained dental equipment inventory.
  • Fabricated temporary restorations and custom impressions from preliminary impressions.
  • Recorded treatment information in patient records.
  • Provided patient care to those under anesthesia.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Administered sealing compounds and protective coatings to boost tooth enamel strength and minimize cavity risk.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Documented patients' dental health information, medical history and vital signs.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
  • Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Company Name- RECEPTIONIST
City, State05/2014 - 08/2016
  • Check guests in and out.
  • Receive and manage reservations online, by phone, and in person.
  • Verify payments during check-in.
  • Assign rooms and inform guest of special promotions.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Routed incoming mail and messages to relevant personnel without delay.
Company Name- Insurance Verification Specialist
City, State06/2015 - 10/2016
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Observed strict procedures to protect sensitive patient information, including medical records and payment data.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Accurately inputted all patient and insurance information into company's computer system using Excel, Power Point, Word, Ect.
  • Posted payments to accounts and maintained records.
  • Verified client information by analyzing existing evidence on file.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Skills
  • Bookkeeping
  • Business Communication
  • Customer Service
  • Documentation
  • English
  • Finance
  • Insurance
  • Inventory
  • Management
  • Inventory
  • Leadership
  • Marketing
  • Purchasing
  • Spanish
  • Phone
Education
MOORE HIGH SCHOOLHIGH SCHOOL DIPLOMAStudent-athlete participating in Track, Cross Country, and Boxing
Bethany Beauty CollegeCityExpected in 07/2021Associate of Science: Esthetician
  • Provide high-quality facial treatments that address skincare concerns.
  • Advise clients and suggest treatments related to their individual needs.
  • Perform face and scalp massages for therapeutic or relaxation purposes.
  • Remove hair by exfoliation, waxing, threading, or with chemicals.
  • Perform face and body masks, wraps, sugar and salt scrubs, and compression wraps
  • Perform facial extraction for blackhead removal
  • Ensuring safety, sterilization, and sanitation procedures are satisfied
  • Able to work weekend and evening hours
  • Communicating with staff and management to ensure the salon or spa runs smoothly and according to schedule
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Resume Overview

School Attended

  • MOORE HIGH SCHOOL
  • Bethany Beauty College

Job Titles Held:

  • Operations Manager Assistant
  • DENTAL ASSISTANT
  • RECEPTIONIST
  • Insurance Verification Specialist

Degrees

  • HIGH SCHOOL DIPLOMA
    Associate of Science : Esthetician

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