Operations Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Focused Operations Manager bringing 20 years of experience in day-to-day business operations management. Adept at liaising with key clients, accounts and external business stakeholders to build rapport and drive retention. Ready to apply demonstrated ability to streamline processes to increase efficiency and reduce costs. Focused on promoting safety and productivity across multiple business lines. Advanced knowledge of applying trend analysis to create value for customers and profitability for company.

  • Policies and procedures implementation
  • Planned equipment constraints
  • Process improvement strategies
  • Performance reporting
  • Contract review and recommendations
  • Multi-unit operations management
  • Staff training and development
  • Systems implementation
  • Workforce training
  • Cost reduction and containment
  • Inventory management
  • Delegation
  • Customer service
  • Conflict mediation
  • Market Growth
  • Staff development
  • Sales presentations
  • Warehouse operations
  • Client relationships
  • Troubleshooting and problem solving
  • Marketing
  • Team Building/Leadership
Operations Manager, 11/2019 to Current
24-7 IntouchMesa, AZ,
  • Developed and led quality management systems, standards and compliance and safety best practices, lean improvement programs and enforcement of company and regulatory requirements.
  • Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Heavy Equipment Operator, 06/2018 to 08/2020
Berkshire Hathaway EnergyPhoenix, AZ,
  • Maintained proficiency in equipment and related attachments to meet job site requirements.
  • Followed signals from ground crew and other operators to safely move materials and prevent dangerous interactions or missed cues.
  • Operated front end loader to move dirt and different base materials.
  • Employed heavy equipment operation best practices resulting in minimal complaints or incidents.
  • Operated excavators and other construction equipment to properly grade land.
  • Performed pre-shift and post-shift equipment inspections and completed all reports accurately to support company policy.
  • Promoted company's strict safety protocols for operation of machinery to reduce accidents and injuries.
  • Observed company safety protocols, including trench safety and perimeter establishment, to reduce job site accidents.
Crane Operator, 02/2018 to 06/2018
BentelerGoshen, IN,
  • Maintained cranes by inspecting for defects or wear, lubricated ropes and winches,and replaced worn out cables.
  • Inspected and maintained inventory of all slings, chains, ropes, and shackles.
  • Read and interpreted blueprints to ensure the proper placement of materials.
  • Followed related safety regulations, contract requirements, company policies and operating procedures.
  • Operated mobile crane and moved materials to various locations in a safe and effective manner.
  • Observed and followed signals of those from individuals directing moving and positioning of loads.
  • Determined crane's load chart and rigging weight to calculate net capacity of every possible configuration.
  • Adhered to OSHA safety standards and precautions including weight capacity, tag lines and ground stability.
  • Certified Crane Operator with 3 years of experience moving cranes with care and precision. Excellent workplace safety record with strong organizational and prioritization abilities. Functioned as leadman to provide leadership and instruction to work crews.
  • Placed cribbing under outriggers when necessary to improve workplace safety.
  • Maintained accurate crane operator log books detailing seat time, jobs, locations, cranes used and daily hours.
Manager, 06/1997 to 12/2017
LabcorpSeatac, WA,
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Increased safety awareness among employees, resulting in zero injuries.
  • Facilitated month-end journal entries, account reconciliation and invoicing using AS/400 and then AGRIS and Bin sight.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, job boards and sharing details via social media platforms.
Education and Training
High School Diploma: , Expected in 05/1994
Cascade High School - Cascade, MT

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Resume Strength

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Resume Overview

School Attended
  • Cascade High School
Job Titles Held:
  • Operations Manager
  • Heavy Equipment Operator
  • Crane Operator
  • Manager
  • High School Diploma

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