Operations Manager Resume Example
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OPERATIONS MANAGER
Professional Summary
Operations Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects.
Skills
Work History
Operations Manager, 01/2018 to Current
Floor And Decor – San Gabriel , CA
Floor And Decor – San Gabriel , CA
- Partnered with vendors and suppliers to effectively manage and budget for over $ [Amount] in inventory.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and [Number] -member management team with related direct reports.
- Implemented policies and standard operating procedures for continuous improvement.
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Maintained constructive client and vendor relationships.
- Ensured compliance with best business practices throughout organization.
- Responded to events, including network outages and issues related to circuits, websites, vendors and telecoms.
- Executed and design of gym renovations, wiring and furnishing placement while maintaining transitional efficiency.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
Operations Assistant, 06/2013 to 01/2018
Cj Advertising – Washington , DC
Cj Advertising – Washington , DC
- Utilized [Software] regularly to complete job tasks, developing advanced proficiency.
- Assisted with day-to-day operations of facility, including scheduling and customer service.
- Assisted operations manager with planning of routine operations and special projects.
- Gathered, organized and modeled data to assist management in making key decisions.
- Managed and maintained file system covering expenses, reports and support documentation.
- Built and maintained relationships with affluent club members and guests.
- Prepared and proofread reports detailing operations activities.
- Answered, responded to and transferred daily phone calls on multi-line phone system.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Liaised with vendors to order and maintain inventory of office supplies and to obtain most cost-effective pricing.
- Maintained clean reception area to promote positive, professional environment for all stakeholders, including [Job Title] s and clients.
- Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
Executive Assistant to the Chief Executive Officer, 06/1999 to 05/2009
Unicef – Felton , DE
Unicef – Felton , DE
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Worked with [Job Title] to coordinate and complete special projects for [Program] .
- Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
- Created appropriate documentation for members of board and senior leadership before meetings.
Personal Banker, 06/1983 to 05/1998
Shore United Bank – City, State
Shore United Bank – City, State
- Identified and investigated variances to financial plans and forecasts.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Helped clients plan for and fund retirements using mutual funds and other options.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Performed vault duties to handle large deposits of up to $ [Amount] and distribute currency to coworkers.
- Promoted all financial products by maintaining excellent service offering knowledge.
- Established rapport with new clients to increase satisfaction and loyalty.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Processed [Number] customer requests for financial services per day, including reissuing statements, ordering additional checks and updating customer personal information in database.
Education
Associate of Arts: Business, 05/1982
Polk Community College - City
Polk Community College - City
University of South Florida - City, State
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Resume Overview
School Attended
- Polk Community College
- University of South Florida
Job Titles Held:
- Operations Manager
- Operations Assistant
- Executive Assistant to the Chief Executive Officer
- Personal Banker
Degrees
- Associate of Arts : Business , 05/1982
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