operations manager resume example with 18+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates.

  • Sales Strategy Development
  • Merchandising
  • Work flow planning
  • Cost reduction strategies
  • Project development and life cycle
  • Administrative Support
  • Supplier Monitoring
  • Coaching and Mentoring
Colombia Árabe Colombia, Expected in 07/2005 High School Diploma : - GPA :
Work History
Android Industries - Operations Manager
, , Guayaquil 03/2023 - Current
  • Established a system for effective communication among unit staff and company leadership

  • Introduced new methods, practices, and systems to improve the efficiency of the operations

  • Increased 10% profits by developing a strategic project with our Marketing team

  • Negotiated contracts with vendors and suppliers to obtain the best pricing and terms

  • Initiated a mentorship program within our company to work on employee development
China Telecom Americas - Business Owner
, , Guayaquil 01/2020 - 04/2023
  • Negotiated supplier contracts to secure competitive pricing for materials and services.
  • Trained and motivated employees to perform daily business functions.
  • Sourced initial funding to get the business up and running while planning the initial structure and making strategic hires.
  • Determined areas in need of improvement and devised targeted corrective actions maintain optimal business operations.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Johnstone Supply, Inc - Wholesale Sales Manager
, , Guayaquil 02/2020 - 02/2023
  • Handled administrative aspects of sales by completing customer contracts and warranties, maintaining store inventory and accepting and processing customer payments.
  • Reconciled billing discrepancies with regulatory agencies and the finance department
  • Managed prospective leads and existing accounts to forecast revenue and develop long-term business partnerships
  • Conducted a sales training program that increased the average revenue of sales reps by 28%.
  • Integrated new strategies to expand business operations and grow customer base.
Bcd Travel - Regional Manager
, , Guayaquil 02/2015 - 01/2020
  • Managed labour, inventory and costs effectively to maintain business profitability.
  • Handled team, customer and operations issues with efficiency, and problem-solving strategies to keep business on track against targets.
  • Onboarded and coached employees to perform daily business functions.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Expanded business by 30%, hired and trained staff, found new locations and marketed franchises to local consumers
Almacenes Las Americas - Operations Supervisor
, , Guayaquil 01/2005 - 02/2015
  • Prepared and analyzed reports to track inventory and purchasing trends
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services
  • Restocked merchandise and placed purchase orders to maintain adequate stock levels
  • Worked proactively on projects to improve our sales strategies.
  • Managed department budgets and created financial reports for management review
Spanish :
Native language
Negotiated :
English : C2
Negotiated :
Portuguese : B1
Negotiated :

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Resume Overview

School Attended

  • Colombia Árabe

Job Titles Held:

  • Operations Manager
  • Business Owner
  • Wholesale Sales Manager
  • Regional Manager
  • Operations Supervisor


  • High School Diploma

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