operations manager resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Dedicated Operations Manager effectively employs proven methods and cutting-edge technology to meet business performance expectations. Successful implementation of measures to cut cost, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Skills
Multi-unit operations management
Systems implementation
Performance reporting
Solutions development
Process improvement strategies
Workforce training
Multidisciplinary collaboration
Cost reduction and containment
Staff training and development
Planned equipment constraints
Conflict mediation
Engineering
Project management abilities
Document control
Data archiving
Staff development
Quality assurance controls
Health and safety compliance
Team Building/Leadership
Microsoft Office Suite expert
Goal attainment
High-pressure environments
Workforce Management
Lean manufacturing and design
Production
Organizational Management
Product management
Business and Operations Management
Procedure development
Cost reduction strategies
Performance management
Microsoft Office
Continuous improvements
Dedicated
Management
Microsoft Office expertise
Troubleshooting and problem solving
Warehouse operations
Education and Training
Regent UniversityVirginia Beach, VAExpected in 05/2008 ā āMaster of Arts:Organizational Leadership - GPA:
Concord UniversityAthens, WV, Expected in 08/2000 ā āBachelor of Arts:Social Science - GPA:
Experience
Savatree - Operations Manager Philadelphia, PA, 05/2019 - Current
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Recruited and hired qualified candidates to fill open positions.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Trained employees on additional job positions to maintain coverage of roles at all times.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Assessed, optimized and elevated operations to target current and expected demands.
Cross-trained in every store role to maximize operational knowledge.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Met with each associate to establish realistic monthly sales goals.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Established ambitious goals for employees to promote achievement and surpass business targets.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Studied existing procedures and policies to offer optimal leadership to employees and operations when standing in for absent managers.
Optimized productivity, streamlined program efficiency, and boosted profitability.
Generated reports to assess performance and make adjustments.
Pushpay - Technical Specialist Colorado Springs, CO, 05/2017 - 05/2019
Configured and supported the blow molding engineering for company operations needs.
Troubleshot malfunctions and diagnosed issues for all equipment and components.
Troubleshot and resolved problems with programs and systems.
Trained end-users in best practices to minimize errors and protect key data.
Updated project manager twice weekly regarding status of Engineering projects.
Assisted sales force with information for customer presentations.
Interacted with client and interdepartmental staff to turn client requirements and transform into turnkey solutions.
Executed and implemented solutions on time and within budget constraints.
Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.
Boise Cascade - Shift Supervisor Granite City, IL, 06/2012 - 05/2017
Operate and maintain a group of plastic blow molding machines and auxiliary equipment producing containers in a safe and high quality method.
Perform processing of blow molding machines to improve machine efficiency and reduce scrap. Perform regular service and checks on all equipment, systems, molds, and tooling in accordance with preventative maintenance schedule.
Prepare and maintain production reports.
Make frequent on time quality checks on products being produced from established quality standards.
Identify and troubleshoot malfunctioning machines or equipment and effectively communicate machine operation variation with teammates and management to diagnose potential problems and complete necessary repairs.
Supervision of manufacturing staff communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
Maintained a safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources; maintaining compliance with established policies and procedures.
Chosen by KLW leadership team to participate within a management training program designed to mentor and support staff development.
Collaborate and schedule staffing with staffing agencies. Provide coverage and staffing for shipping department.
Coordinating logistics for shipping and delivery schedule. Manage human and material resources to meet production targets.
USIC Locating Services - Field Supervisor/Regional Facilities Manager City, STATE, 10/2009 - 06/2012
Supervised a crew of 15 technicians. Managed and reviewed staff productivity standards and job completion.
Completed and facilitated new employee training, employee evaluations and terminations.
Facilitate team meetings to review productivity goals and team safety standards.
Responsible for the inventory of computerized equipment, locating materials, vehicles for over 80 employees. Maintain storeroom of equipment. Complete audit of inventory.
Provided trouble shooting and equipment support.
Reviewing and following budgeted expenses to purchase inventory. Ensure equipment delivery to technicians on site.
Acted as liaison between utility companies including Duke Energy and USIC. Facilitate communication and collaboration between Energy Corporations and project staff.
Attend and coordinate meetings with customers of USIC to problem solve and trouble shoot project concerns and/ or needs pre-construction.
Communicate expectations of goals and timelines for project completion.
Communicate expectations with crew management supply, and staffing needs for identified projects.
Perform site visits to deliver supplies, and coordinate with site team.
Evaluate and audit site projects are complete and meet standards.
Accomplishments
Drove 160% improvement in 2019 to 2020 production through aggressive training and Leadership.
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