operations manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Skills
Staff Training and Development
Policies and Procedures Implementation
Performance Reporting
Operations Monitoring
Workforce Training
Solutions Development
Process Improvement Strategies
Inventory Management
Customer Service
Team Leadership
Workflow Optimization
Staff Training
Staff Management
Performance Monitoring
Decision Making
Problem-Solving
Employee Motivation
Systems Implementation
Performance Evaluation and Monitoring
Staff Development
Hiring and Onboarding
Policy Development and Enforcement
Business Leadership
Customer Service Management
Education and Training
Park View Senior HighSouth Hill, Expected in 06/1995 ā āHigh School Diploma: - GPA:
Experience
Tmc Environmental - Operations Manager Franklin, MA, 08/01/11 - Current
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed scheduling, training and inventory control.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Oversaw financial management, budget management, accounting and payroll activities.
Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
Conducted periodic assessments to evaluate company's financial performance.
Guided employees on understanding and meeting changing customer needs and expectations.
Conducted employee observations and documented findings.
Analyzed and controlled materials, supplies and equipment operational expenses.
Addressed customer concerns with suitable solutions.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Connected with clients and developed strategies to achieve sales and customer service goals.
Tracked and replenished inventory to maintain par levels.
Collected customer fees, managed refunds and provided complete sales documentation.
Aln Medical Management - Medical Billing Manager Lincoln, NE, 08/01/11 - Current
Resolved billing issues by applying knowledge and completing in-depth research.
Developed improved standard operating procedures to increase billing accuracy and cash flow.
Conducted insurance verification and pre-authorization, coded office, hospital and nursing home procedures and managed patient charts.
Set up and maintained Medware electronic billing system.
Managed billing calendar and scheduled claims for payments.
Helped customers to bring accounts into good standing by implementing payment plans.
Built high-performance team by collaborating with new members on procedural, administrative, collections and compliance areas.
Led team of 12 staff handling more than $600.000+ in monthly charges.
Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Created and updated financial reports on frequent basis to present information to leadership teams.
Prepared internal and regulatory financial reports, balance sheets and income statements.
Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
Posted charges, payments and adjustments.
Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
Completed appeals and filed and submitted claims.
Posted and adjusted payments from insurance companies.
Reviewed and verified benefits and eligibility with speed and precision.
Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
Prepared billing statements for patients, ensuring correct diagnostic coding.
Submitted refund requests for claims paid in error.
E Cancercare - Paraoptometric Technician Lander, WY, 01/2003 - 06/2010
Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
Assisted with lens and glasses creation and packaging.
Sent patient prescriptions to pharmacies and scheduled future appointments.
Cleaned and performed minor maintenance on examination equipment and glasses.
Assisted patients in finding correct medications, eyeglasses and contact lenses.
Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
Maintained smooth patient flow throughout facility, promoting efficient overall operations.
Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
Conducted tonometry or tonography tests to measure intraocular pressure.
Documented patient care by charting patient condition and treatment in records.
Evaluated prescriptions along with clients' work and personal visual requirements.
Communicated with patients to obtain and document medical histories.
Dr John Raviotta - Physician Assistant City, STATE, 01/1996 - 01/2003
Interviewed patients and reviewed patient files to determine medical histories, previous treatment and therapies and medication history.
Worked with medical professionals to provide complex clinical care management, patient education and counseling.
Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
Prepared clinical notes and updates on each patient for review by primary physician.
Scheduled appointments for patients via phone and in person.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Organized charts, documents and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Conducted insurance verification and pre-certification and pre-authorization functions.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Documented notes during patient visits.
Incorporated outside records into charts and EHR.
Responded to patient callbacks and phone-in prescription refill requests.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Cleaned and maintained medical equipment following procedures and standards.
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