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operations manager resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Jessica has been om a spiritual journey ever since she was a young student questioning the ways and whys of the Universe. It is her belief that her decades long journey of self realization has been the stepping stones for her present role as yogi, teacher, and manager.

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With a background in dance and a professional aerobics teacher coupled with her training in yoga for the past ten years and teaching, a deep and vastly profound love of teaching yoga was evolving in the journey. the natural progression to yoga after many years of managing has been life altering.

MANAGEMENT

Results-focused management professional offering 20+ years of progressive leadership experience. Transforms high-potential staff into outstanding leaders demonstrating creativity and savvy critical to financial and operational success.

Skills
  • Jessica teaches from hear heart and creates a flow that is pure, simple, and true. She invites us all to the trust that we continually return to our mats to find ourselves grounded, centered, and balanced, we develop the tools to return to our breath especially during times when life hits us hard. The impact if this on ourselves and within the world is huge.

The yoga she teaches is an exploratory journey of self acceptance searching to bridge together a sense of truth, trust, and integrity.

Jessica loves to teach Vinyasa Flow, Restorative within a tapestry of intuitive awakening, somatic release and the cutlivation of DEEP PRESENCE.

Work History
04/2012 to 03/2020
Operations Manager Ufc Gym Mililani, HI,
  • Devised, developed and monitored processes to boost long-term business success and increase membership base from 35 to 300
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Evaluated upcoming and mentoring program plans to meet expected resource needs.
  • Built, recruited, supervised and mentored Yoga Instructors and teachers to support 35+ classes weekly
  • Founded Yoga Training school certified by Yoga Alliance and has graduated about 120+ new yoga teachers
  • Developed and implemented daily operations plans such as supply routes, employee assignments and promotional strategies.
  • Built relationships with members, class pack holders and managed accounts to drive revenue and profit.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Forged and cultivated productive relationships with community members and potential partners.
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
  • Maximized profits by reducing waste in payroll administration [15% weekly and increased sales 30% with up-selling techniques.
  • Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
  • Verified compliance with best business practices throughout organization.
01/2008 to 01/2010
Assistant Manager Raising Cane's Huntington Beach, CA,
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Completed quarterly inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Mentored 60+-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Reduced financial discrepancies 30% by monitoring monetary transactions, including credit card sales and deposits.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Monitored security and handled incidents calmly.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Increased sales revenues by 40 % over 12 months by promoting complementary products and educating customers about store promotions.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
01/2006 to 01/2009
Product Trainer and Bridal Registry Manager Bed Bath & Beyond City, STATE,
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
  • Scheduled and taught in class and courses to increase learning opportunities.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
  • Recognized and tapped talented staff to fill key positions and maximize productivity.
  • Employed job analysis in accordance with principles of instructional design to create effective training programs.
  • Tracked attendance and progress against goals for each participant.
  • Eliminated process gaps by implementing new methods of standardized training.
  • Recorded and edited videos for use in later courses or by remote learners.
  • Assessed student needs to develop effective [Type] training plans.
  • Educated clients on at-home methods to reach and maintain goals, crafting plans for long-term success.
  • Gathered and organized supplementary material to support structured lessons.
  • Identified and proactively solved internal problems related to employee turnover by revamping training approaches.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored participant workflow and behaviors throughout training process.
  • Planned and delivered account management training to average of 10 account managers per week.
Education
Expected in 08/2021 to to
Trauma Sensitive Yoga And Somatic Body Practices: Yoga Therapy And Teacher Training
Radical Wellbeing - Santa Monica, CA,
GPA:
Expected in 03/2014 to to
100 HR Anatomy Alignment: Yoga Therapy And Teacher Training
Yog-Ganga Centre For Yoga Studies - Dehradun, India,
GPA:
Expected in 09/2011 to to
200 HR EYT: Yoga Instruction
Core Power - Berkeley CA,
GPA:
Expected in 03/2011 to to
Bachelor of Arts For Teaching: Management
Berkeley Adult School - Berkeley, CA
GPA:
Expected in 06/1978 to to
Bachelor of Science: Management Science
Saint Scholastica's College - Manila Philippines,
GPA:
  • Relevant Coursework Completed

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Resume Overview

School Attended

  • Radical Wellbeing
  • Yog-Ganga Centre For Yoga Studies
  • Core Power
  • Berkeley Adult School
  • Saint Scholastica's College

Job Titles Held:

  • Operations Manager
  • Assistant Manager
  • Product Trainer and Bridal Registry Manager

Degrees

  • Trauma Sensitive Yoga And Somatic Body Practices
  • 100 HR Anatomy Alignment
  • 200 HR EYT
  • Bachelor of Arts For Teaching
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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