LiveCareer-Resume

operations manager resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Seasoned Operations Manager offering 12-year career with progressive leadership responsibilities. Recognized for successfully coordinating work across departments to maximize resource utilization and business sustainability. Enterprising and well-grounded professional possessing strong oversight and budget development abilities.

Skills
  • Multidisciplinary collaboration
  • Staff training and development
  • Financial and cash flow analyses
  • Business process re-engineering
  • Multi-unit operations management
  • Incidents management
  • Systems implementation
  • Document control
  • Microsoft Office Suite expert
  • Invoice processing
  • Technology
  • Engineering
  • Data archiving
  • Health and safety compliance
  • Business and Operations Management
Experience
Operations Manager, 12/2012 - Current
Intercontinental Hotels Group Cleveland, OH,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Addressed customer concerns with suitable solutions.
  • Enforced federal, state, local and company rules for safety and operations.
  • Supported accident investigations and prepared related paperwork.
  • Presented performance and productivity reports to supervisors.
  • Conducted employee observations and documented findings.
  • Contributed to proposal and contract development, negotiations and meetings.
  • Conducted periodic assessments to evaluate company's financial performance.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Built strong operational teams to meet process and production demands.
  • Collected customer fees, managed refunds and provided complete sales documentation.
Fulfillment Associate, 02/2020 - 07/2022
Thomas Jefferson Foundation, Inc. Charlottesville, VA,
  • Accepted, processed and quickly filled orders.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
  • Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
  • Verified items correctly matched to sales check for packing and shipment.
  • Filled orders according to defined standards using standard picking system.
  • Located merchandise from shelves and storage areas to fill orders.
  • Packed merchandise for delivery and moved items to delivery area.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Pulled merchandise to fulfill orders to specification.
Voluntary Worker, 09/2020 - 06/2021
Community Care, Inc. Brookfield, WI,
  • Enforced rules to teach good manners and maintain safe environment.
  • Developed and enforced positive strategies to encourage good behavior.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Attended to lunch periods to help children open food packages and monitor activities
Volunteer Chaperone, 09/2019 - 06/2020
Company Name City, State,
  • Enforced rules to teach good manners and maintain safe environment.
  • Developed and enforced positive strategies to encourage good behavior.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Attended to lunch periods to help children open food packages and monitor activities
Volunteer Chaperone, 09/2019 - 06/2020
Company Name City, State,
  • Enforced rules to teach good manners and maintain safe environment.
  • Developed and enforced positive strategies to encourage good behavior.
  • Observed and monitored children to identify developmental strengths and target enrichment activities.
  • Attended to lunch periods to help children open food packages and monitor activities
Dispatcher, 01/2010 - 12/2012
Company Name City, State,
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked changes in computer system to keep records current and accurate.
  • Managed daily delivery and work schedules to maximize coverage.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Supervised driver dispatching, route planning and vehicle tracking for over 7 drivers.
  • Matched bills of lading and reconciled quantities to verify items shipped.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Scheduled loads according to priority and available equipment.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Reported delays, accidents or other traffic and transportation situations.
  • Investigated and resolved customer and vendor issues to retain business.
  • Identified locations and needs of callers to accurately send assistance.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
Education and Training
Bachelor of Science: Civil Engineering, Expected in 06/2000
-
National School of Public Work - Ndjamena, Chad,
GPA:
Status -
High School Diploma: , Expected in 06/1996
-
Jean Paul Sartre - Ndjamena, Chad,
GPA:
Status -
Certifications
  • Medication Aid Training - 2020
,
Languages
English :
Native/ Bilingual:
Negotiated :
:
French :
Native/ Bilingual:
Negotiated :
:
Arabic :
Native/ Bilingual:
Negotiated :
:

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Resume Overview

School Attended

  • National School of Public Work
  • Jean Paul Sartre

Job Titles Held:

  • Operations Manager
  • Fulfillment Associate
  • Voluntary Worker
  • Volunteer Chaperone
  • Volunteer Chaperone
  • Dispatcher

Degrees

  • Bachelor of Science
  • High School Diploma

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