Service driven Operations Manager with over thirteen years in banking that is motivated to join an organization that combines my talents and
their mission to help others.
Training and development
Fluent in Spanish
Proficient in Microsoft Word, Excel & Power Point
Credit reporting analytics
Piloted Membership/Business Development role to create community awareness regarding unique lending services.
Launched the first ever social media marketing to engage active and future Members of the Credit Union.
Offered creative solutions to increase consumer lending.
Direct report to Chief Executive Officer assisting in management of operations to include lending, investments, strategic planning sessions and team development.
Presented 2015 annual business plan to Chairman and Vice Chairman of the Board.
Responsible for the preparation and successful completions of several regulartory internal and external audits.
Lending Officer with accomplished reduction in delinquencies and charge-off ratios.
Advise CEO of organizational policy matters and recommend needed changes such as personal, training and team member relations.
Hired during a Cease & Desist Order requiring extensive analytics and implementation of Customer Identification Program within specified amount of time.
Voluntarily provided Senior Management with a 30.60.90 day operational improvement plan.
Created a pay-per-performance model to increase cross-selling among branch personal.
Processed deposits, withdrawals and loan payments.
Achieved highest levels of sales and service ranking among peers within district within all three positions held.
Managed opening and closing for branch.
Recognized sales/service opportunities to help increase branch profitability.
Adhered to security and audit procedures.
Researched and resolved customer issues on financial products. Maintained confidentiality of bank records and client information.
Delivered prompt, accurate and excellent service.
Graduate with Honors
Southern California Credit Union Alliance - "Future Leader"
Companies Worked For:
Job Titles Held:
Where can I find a Comunidad Latina Federal Credit Union/Schools First Federal Credit Union Operations Manager resume example in Yorba Linda, California ?
This is an actual resume example of a Operations Manager who works in the Bank Executives Industry. LiveCareer has 7315 Bank Executives resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.
© 2018, Bold Limited. All rights reserved.