operations manager resume example with 5 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
I began my journey in facilities work as a teenager learning from my father who did a lot of the upkeep while teaching In a school.
I learned how to professionally clean there and continued in college. Since then though not every job is listed I have cleaned and or managed crews most of my adult life in every setting imaginable (medical/clinical/industrial/commercial/office spaces .
I have learned and applied older and newer cleaning technologies as they have come on the market.
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Dedicated and organized Operations Manager with over 5 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
I became a permanent resident of Canada in 2018 and becoming a citizen in June of 2023
Skills
Contract Review and Recommendations
Solutions Development
Staff training
Customer Service
Operations Monitoring
Decision Making
Staff Training and Development
Maintaining Compliance
Performance Monitoring
Goal Setting
Problem-Solving
Workflow Optimization
Team Leadership
Staff Management
Training Management
Assignment Delegation
Operations Oversight
Asl sign language
Experienced carpet and floor care technician and trainer
Can diagnose basic cleaning equipment deficiencies and recommend proper course of action
Quality Assurance
Customer Service Management
Staff Scheduling
Education and Training
Faithway Baptist College of Canada Ajax, ON, Expected in 05/2007 ā āBachelors :Religious Education - GPA:
I cleaned on location and stripped and waxed floors and managed a small cleaning team while in college
Faithway Baptist Church And SchoolsYpsilanti Michigan , Expected in 06/2002 ā āHigh School Diploma: - GPA:
Experience
American Heart Association - Operations Manager Nashville, TN, 09/2020 - Current
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed scheduling, training and inventory control.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Built strong operational teams to meet process and production demands.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Addressed customer concerns with suitable solutions.
Motivated and evaluated personnel for performance improvement and goal achievement.
Guided employees on understanding and meeting changing customer needs and expectations.
Delivered positive customer experiences by implementing effective quality assurance practices.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Analyzed and controlled materials, supplies and equipment operational expenses.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Conducted employee observations and documented findings.
Collaborated with team leaders on quality audits.
Developed and rolled out carpet and floor programs
Beyondsoft Group - Account Manager Plano, TX, 08/2019 - 08/2020
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Built and maintained productive relationships with customers and internal partners.
Acted as main point of contact in matters relating to client concerns and needs.
Renewed existing accounts by cementing trusting relationships with customers.
De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
Motivated and worked with onboarding team members to successfully integrate new employees into organization.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Reduced process lags by training employees on best practices and protocols.
Conducted monthly sometimes weekly audits at site locations
Beyondsoft Group - Account Manager Houston, TX, 07/2018 - 07/2019
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Built and maintained productive relationships with customers and internal partners.
Acted as main point of contact in matters relating to client concerns and needs.
Conducted audits of site locations
Trained new staff
Delivered supplies
Renewed existing accounts by cementing trusting relationships with customers.
De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
Stanley Steemer International, Inc. - Carpet Cleaning Technician North Las Vegas, NV, 03/2018 - 06/2018
Confirmed customer satisfaction with cleaning and overall service before leaving home or business.
Cleaned and sanitized carpets and upholstery using steam cleaners for many residential and commercial customers.
Submitted and explained verbal and written estimates of cleaning services costs in advance.
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