Operations Manager Resume Example
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OPERATIONS MANAGER
Professional Summary
Accomplished management professional with 2 years of career progression in branch operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processesand costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Well-versed in employee, vendor and partner relations.
Accomplishments
- Promoted to Operations Manager after 1 years with the company.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
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Work History
Carhop | Sonic Drive-In
06/2018 - CurrentOperations Manager | Nutrien Ltd. - Sterling Heights , NE
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Met deadlines by proactively managing individual and team tasks and implementing efficient processes.
- Engaged employees in business processes with positive motivational techniques.
- Trained employees on proper procedures and strategies to improve productivity.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Led team of 4 staff.
- Maintained friendly and professional customer interactions.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Implemented policies and standard operating procedures for continuous improvement.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
- Restocked inventory to sustain par levels and produced monthly inventory audits and calculated, updated and presented reports.
05/2017 - 06/2018Dental Assistant | Cfg Health Network - Fordyce , NY
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, [Type], casts and impressions.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Typed patient data into computer system using Dentrix while following privacy laws and maintaining high level of accuracy.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
- Prepared patient X-rays and images for review by dentist.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, and applying lead aprons.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Staged tray for procedures by arranging dental instruments and equipment.
- Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Sterilized rooms and prepped equipment and instruments for each procedures daily.
06/2016 - 05/2018Waitress | Monarch Casino Black Hawk - Albany , NV
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked identification to enforce age regulations for alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Prepared beverages and filled food orders for customers.
11/2014 - 06/2016Nanny | 2 Fellas & A Big Vehicle - Reno , OK
- Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
- Identified warning signs of emotional and developmental problems in children.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Assisted with light housekeeping duties as well as running errands.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Coordinated different types of activities to enhance physical and intellectual development.
- Provided developmentally appropriate activities for children.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Offered positive and nurturing environments to support child social and emotional growth.
- Regularly traveled with family to help with vacation activities and childcare.
- Supervised children on playground to help develop physical and social skills.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Safely transported children to and from school, medical appointments and extra-curricular activities.
- Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
- Played games and read books to young children, limiting TV and mobile device time.
- Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health.
- Managed household staff while parents were away.
04/2021 - CurrentDealer Operations Analyst | Entrega - Broken Arrow , STATE
Education
Davenport University, City, StateAssociates of Business Administration
Expected in 2022Davenport University, City, StateBachelors of Human Resource Management
Baker College, CityNo Degree: Dental Hygiene
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Resume Overview
School Attended
- Davenport University
- Baker College
Job Titles Held:
- Carhop
- Operations Manager
- Dental Assistant
- Waitress
- Nanny
- Dealer Operations Analyst
Degrees
- Associates of Business Administration
Bachelors of Human Resource Management
No Degree : Dental Hygiene
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