Operations Manager Resume Example

Department manager is responsible for a variety of departments, grocery, dairy, frozen foods, and beer and wine, and associated equipment, coolers, freezers, trash compactors, and cardboard compiler, ensuring each department is well managed, resulting in a positive customer shopping experience in serving as a role model for customer service. Lead employees and was involved and higher wing, coaching, and training employees as well as conducting meetings and scheduling. Cost control is accomplished by constantly monitoring and improving department operations to increase profitability. Responsibilities also included reporting financial control and budgets.

• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
• Oversaw efficient receiving and inventory management to keep stock within optimal levels
• Balanced workloads to meet targets without overtaxing employees
• Executed targeted merchandising and promotional plans, bringing in [Number]% of quota on average
• Coached, trained and mentored new team members and manager trainees

Initiates Automotive Services and repairs by ascertaining performance problems and service requests, verifying warranty-service contract coverage, developing estimates, writing repair orders, maintaining customer rapport and records. In addition to achieving expected sales goals across this service and labor, parts and fleet business

• Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives
• Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies
• Improved morale and management communication by creating employee recognition and rewards practices
• Conferred with subordinate managers each day to assess needs and optimize activities
• Aligned operational boundaries between processes and production demands
• Managed company operations with responsibility for profit and loss, scheduling, training and inventory control

• Developed empowering employee culture focused on equipping employees to independently meet customer needs.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Communicated with managers of other departments to maintain transparency.
• Worked actively with management team to create daily and weekly work load plans based on weekly sales trends.
• Developed project timelines for product lines from kickoff through production and online content development based on marketplace requirements.
• Reported regularly to managers on project budget, progress and technical problems.