SEARCH

Operations Manager Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
OPERATIONS MANAGER
Summary

Motivated and results driven professional with 4 years of experience in the field of Medical Education seeking a new career.

Highlights
  • Marketing Communications
  • Event and Logistical Management
  • Management Experience
  • Medical Education
  • Sales Force Support
  • Customer Service
  • Client Correspondence
  • Data Entry
  • Administrative Skills


  • Database Management
  • Reporting and Data Analysis
  • Advanced Excel Skills (V-lookups and Pivot Tables)
  • Experienced in Microsoft Outlook Applications
  • Salesforce Experience
  • Direct Mail Creation and Distribution
  • Vendor Management
Accomplishments
  • Assisted with the creation of a Salesforce platform
  • Recruited healthcare professionals to participate in a new Speakers Bureau
  • Created a new set of reports to better portray work progress and improve the relationship with our client

Experience
Operations Manager
February 2015 to December 2015Evolution Medical Communications - Pearl River, NY
  • Planned and Executed 175 promotional pharmaceutical events for healthcare professional and patient audiences
  • Provided support to a sales force of 50 representatives by coordinating events in accordance with their requests and communicating all program details to them throughout the planning process
  • Coordinated meetings with speakers which included distributing program correspondences (invitations, confirmations, calendar appointments, etc), and booking travel Worked with print, travel, AV vendors
  • Provided on-site support at meetings as needed
  • Oversaw internal logistics staff with the execution of travel, invitations, venue coordination and AV Managed and trained a recruitment team of 4
  • Ensured delivery of all events in accordance with regulatory and client-defined compliance guidelines Interacted with clients and provided them with reports and data as requested
  • Worked with internal team and developers to create a Salesforce platform to house all relevant program information
  • Created reports for clients which provided details on recruitment data, breakdowns of programs by region and other trends
  • Created new processes and refined those already in place Created SOP's and trained staff members on procedural changes.
Speaker Bureau Operations Coordinator, Meeting Planner
October 2012 to February 2015HealthSTAR Communications - Mahwah, NJ
  • Maintained a leading pharmaceutical client's speaker bureau Microsoft Access database of over 1,000 speakers.
  • Provided customer service to speakers.
  • Contracted speakers to participate in the bureau.
  • Created reports to analyze spend, speaker utilization and meeting data.
  • Managed all aspects of the meeting planning process for a pharmaceutical client's symposium programs (Advisory Boards and Speaker Training Programs) which included creating and distributing meeting correspondence, managing program attendee lists, coordinating travel, securing hotel accommodations and providing support to on-site staff
  • Worked with clients and various vendors (medical education companies, travel agency, audio visual and hotel staff) to establish a smooth work flow and communication regarding program coordination and tasks
  • Provided customer service to program participants by managing incoming calls and e-mails regarding program inquiries.
  • Participated in client meetings and provided status reports
  • Managed the contracting of all program attendees
  • Managed program close-outs which included documentation of attendees and other program information in meeting management platforms
  • Processed honoraria and expense reimbursements
  • Provided logistical support for field level marketing speaker programs, KOL tours and webcasts.
  • Assisted with the creation of a new client's speaker bureau by recruiting doctors in relevant healthcare fields
Full Service Meeting Planner (Contract/Temporary)
February 2012 to October 2012Advanced Health Media - New Providence, NJ
  • Oversaw field level pharmaceutical meeting coordination from start to finish
  • Ensured all meetings were executed in accordance to client's compliance rules and regulations
  • Acted as a customer service representative for sales representatives with program and system related questions.
  • Managed positive relationships with key opinion leaders in the healthcare industry
    Education
    Bachelor of the Arts : Communications , May 2010University of Scranton - Scranton, PA

    Major: Communications

    Minor: Sociology

    Concentrations: Journalism, Public Relations, Peace and Justice Studies

    Skills

    agency, audio, client, clients, customer service, database, delivery, documentation, HTML, Adobe Indesign, logistics, macros, managing, marketing, meeting planning, meetings, Microsoft Access, Microsoft Excel, Outlook, Microsoft Powerpoint, Publisher, Sharepoint, Word, pivot tables, PR, processes, Speaker, recruiting, recruitment, sales, SOP, symposium, TV, Training Programs, coordinating travel

    Build Your Own Now

    DISCLAIMER

    Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

    Resume Overview

    Companies Worked For:

    • Evolution Medical Communications
    • HealthSTAR Communications
    • Advanced Health Media

    School Attended

    • University of Scranton

    Job Titles Held:

    • Operations Manager
    • Speaker Bureau Operations Coordinator, Meeting Planner
    • Full Service Meeting Planner (Contract/Temporary)

    Degrees

    • Bachelor of the Arts : Communications , May 2010

    Similar Resumes

    View All
    Operations-Manager-resume-sample

    Operations Manager

    Noel Selewski Agency, Inc.

    Grosse Pointe, Michigan