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Operations Manager Resume Example

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OPERATIONS MANAGER
Professional Summary

Safety-focused Health Administration professional methodical about evaluating and optimizing worker conditions through use of strategic monitoring programs. Vigilant and analytical in isolating and addressing different concerns. Detail-oriented with good multitasking and recordkeeping abilities. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator with english fluency and well-versed in employee, vendor and partner relations.

Skills
  • Risk analysis and management
  • Mergers and Acquisitions Knowledge
  • Business operations
  • Customer service
  • Process improvement
  • First Aid/CPR
  • Relationship Development
  • Strategic Planning
  • Project planning and development
  • Data Analysis
  • Performance Evaluations
  • Training and Development
  • MS Office expert
  • Policies and Procedures Implementation
  • Communications
  • Organization
  • Leadership
  • Complex problems analysis
  • Financial Management
  • Safety and compliance inspections
  • OSHA Standards and Codes
  • Records/files maintenance
  • Protective equipment
  • Safety Courses
Work History
Digital Response Team | 09/2020 to Current
Aerotek - Dallas, Texas
  • Develops and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Manage customers' and consumer expectations of support and technology functionality in order to provide positive user experience.
  • Follows up with consumers to verify optimal customer satisfaction following support engagement and problem resolution.
  • Address all questions and concerns from Consumer regarding loan applications.
  • Monitors over 600 consumer emails to maintain maximum up-time and compliance.
  • Reviews and evaluates evidence and findings to determine compliance.
  • Prepares correspondence stating Consumer concerns in regulatory reviews.
Operations Manager | 11/2011 to 06/2020
Best Buy Co Inc. - Dallas, Texas
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 5-member management team with related direct reports.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Prepared comprehensive reports regarding incidents, events and important business matters.
  • Assured subordinates were trained and fully comply with the provisions of safety regulations.
  • Established guidelines and performance expectations for staff.
  • Streamlined operational efficiencies by partnering with sales team to reevaluate and ensure peak product placement.
  • Monitored safety audits and investigated store quality issues.
  • Prepared business process flows to identify opportunities for improvement.
  • Provided leadership, direction and strategic planning for business unit operations, including labor management, training and process flow, employee engagement and retention, quality, business system demand management and business transformation.
  • Hired, trained and coached team members on point-of-sale systems, company policy and procedures and customer service.
  • Prepared correspondence stating Employee and Consumer concerns in regulatory reviews.
  • Educated operations team on best practices, company policies and service excellence standards.
  • Provided extensive training to newly hired employees and explained corporate policies and processes, helping to educate each on job duties and daily tasks.
  • Managed staff training and performance monitoring to promote high levels of productivity.
  • Reviewed and evaluated evidence and findings to determine compliance with CDC laws and regulations during COVID-19 pandemic.
  • Inspected work environment, practices and gear for compliance with established safety standards before and during COVID-19 pandemic.
  • Reduced health and wellness safety incidents by training and teaching risk management techniques, hazard identification, quality checks and documentation.
  • Gathered information, prepared reports, and drafted correspondence related to health and safety cases.
  • Inspected facilities for adherence to fire, hazard and safety guidelines.
Care Support Representative | 07/2018 to 11/2019
Centene Corporation - Dallas, TX
  • Interpreted health data and recorded clients' health status.
  • Assisted clients in finding new ways to inspire healthier habits.
  • Supported implementation of patient health plan, including nutritional wellness, weight loss programs, and personalized fitness and exercise program.
  • Recorded health data by asking clients to complete self-assessments.
  • Finalized and processed enrollment applications.
  • Met or exceeded enrollment and retention goals consistently.
  • Created and followed call scripts and flows to maximize effectiveness.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Identified new methods to optimize medical records management.
  • Maintained Electronic Medical Records (EMR), while utilizing HIS.
  • Handled insurance verification tasks using TruCare to validate patient insurance information.
Patient Care Technician | 05/2017 to 08/2020
Baptist Health System - Little Rock, AR
  • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
  • Communicated with physicians to provide updates on patient care.
  • Collaborated with staff, management and external groups to coordinate patient care.
  • Managed supplies and restocked inventory to ensure optimal availability for patient care to adhere to hospital polices.
  • Monitored and Managed patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Manged medical records using programs such as, EPIC.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Answered over 13 light or bell calls per shift to respond to patient requests and needs.
  • Gathered information, prepared reports, and drafted correspondence related to health and safety cases.
  • Responded to any emergencies as instructed and with utmost efficiency.
Phlebotomist | 01/2015 to 01/2016
Biotest Pharmaceuticals Corporation - Conway, AR
  • Conducted venipuncture and other CT procedures.
  • Prepared specimens for analysis and established proper chronological priorities in testing.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Collected specimens for lab testing, practicing aseptic technique to reduce risk of infection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Obtained blood specimens by performing venipunctures and finger sticks over 40 times per day.
  • Responded to any emergencies as instructed and with utmost efficiency.
Education
University Of Central Arkansas - Conway, AR | Bachelor of ScienceHealth Services Administration, Expected in 12/2020
  • Professional development completed in Healthcare Administration within Health Setting and The National Society of Leadership and Success Leadership Workshop.
  • Awarded Who's Who's.
  • Awarded Most Involved Gentlemen.
  • Member of The National Society of Leadership and Success.
  • Member of Alpha Phi Alpha Fraternity, Inc.
  • President of The National Association of Black Men United.
  • Vice President of Dancer United.
  • Public Relations of Student for the Propagation of Black Culture.
  • Public Relations of Dancer United.
  • Team Leader of the Minority Mentorship Program.
  • Coursework in Pathophysiology , Medical Terminology, Nutrition, Psychology, Organic and Biochemistry, Admin of Health Program, Mental Health, Health Education in Worksite, Environmental Health, Drug Education, Microbiology, Human Anatomy & Physiology, Health Education in Medical Setting, Pharmacology, Managing People & Work, Managerial Finance, Abnormal Psychology, Chemistry, Physic 1 and 2.
  • 2017 Dean's List.
  • Member of UCA Ambassador Program.
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Resume Overview

Companies Worked For:

  • Aerotek
  • Best Buy Co Inc.
  • Centene Corporation
  • Baptist Health System
  • Biotest Pharmaceuticals Corporation

School Attended

  • University Of Central Arkansas

Job Titles Held:

  • Digital Response Team
  • Operations Manager
  • Care Support Representative
  • Patient Care Technician
  • Phlebotomist

Degrees

  • University Of Central Arkansas - Conway , AR | Bachelor of Science

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