Operations Manager Resume Example

Dedicated to making a fitness experience at Duluth Peachtree industrial exceptional, by managing the day-to-day operations that include but not limited to, front desk operations, facilities management, sales, collections, customer relations, account management, and stakeholder's management. Also responsible for miscellaneous gross revenue and club operations budget. Also responsible for the management of operations staff which includes hiring and termination, also provides oversight for hiring sales personnel and fitness counselors. the operations manager is the gyms manager.

• Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution
• Assisted in refining procedures, defining best practices and correcting reported audit issues
• Achieved and surpassed production targets through effective staff management, task allocation and materials coordination
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
• Worked collaboratively to enhance processes and implement new member inquiry conversion, resulting in 30% increase in profitability

Department manager is responsible for a variety of departments, grocery, dairy, frozen foods, and beer and wine, and associated equipment, coolers, freezers, trash compactors, and cardboard compiler, ensuring each department is well managed, resulting in a positive customer shopping experience in serving as a role model for customer service. Lead employees and was involved and higher wing, coaching, and training employees as well as conducting meetings and scheduling. Cost control is accomplished by constantly monitoring and improving department operations to increase profitability. Responsibilities also included reporting financial control and budgets.

• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
• Oversaw efficient receiving and inventory management to keep stock within optimal levels
• Balanced workloads to meet targets without overtaxing employees
• Executed targeted merchandising and promotional plans, bringing in 20% of quota on average
• Coached, trained, mentored new team members and manager trainees

Initiates Automotive Services and repairs by ascertaining performance problems and service requests, verifying warranty-service contract coverage, developing estimates, writing repair orders, maintaining customer rapport and records. In addition to achieving expected sales goals across this service and labor, parts and fleet business

• Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives
• Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies
• Improved morale and management communication by creating employee recognition and rewards practices
• Conferred with subordinate managers each day to assess needs and optimize activities
• Aligned operational boundaries between processes and production demands
• Managed company operations with responsibility for profit and loss, scheduling, training and inventory control

Maintain operating repair organizational and intermediate level ship propulsion machinery and exhilarating equipment as well as outside machinery, steering engine, poised to machinery food preparation equipment, refrigeration and air conditioning equipment, elevators marine main propulsion boilers and auxiliary boilers along with supporting equipment, valves, regulators, and accumulators. Conducted reviews and audits to validate engineering operational sequencing system manuals and Hazmat inventories. Troubleshoot equipment for operation and in specification calibration. Manage the preventative maintenance schedule as well as performed preventative maintenance and repair of all equipment.

• Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact
• Planned and executed refit engineer projects
• Served as high school student body president after being elected student council representative
• Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed