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Operations Manager Resume Example

Resume Score: 80%

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DH
OPERATIONS MANAGER
Professional Summary

Seasoned Operations Manager and talented leader with 20+ years' experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing relationships with clients, staff and management teams while improving processes and increasing productivity. Bringing a solid understanding of operations principles, excellent communication skills, with a talent for spotting areas in need of improvement and implementing changes with a strategic approach. Looking to bring knowledge and abilities to a dynamic, growth-oriented Operations Management role.

Skills
  • Operations management
  • Complex problems analysis
  • Superb time management skills
  • Performance evaluations
  • Staff management
  • Cross-functional communications
  • Unsurpassed work ethic
  • Workflow planning
  • Customer relations specialist
  • Business Administration
  • Strategic planning
  • Employee relations and conflict resolution
  • Detail-oriented
  • Budgeting
  • Project Management
  • Cost Controls
  • Production Scheduling
  • Performance Improvements
  • Employee Training And Development
  • Compliance Understanding
Work History
12/2018 - CurrentOperations Manager | Fitness International LLC - Irvine, CA

Dedicated to making a fitness experience at Duluth Peachtree industrial exceptional, by managing the day-to-day operations that include but not limited to, front desk operations, facilities management, sales, collections, customer relations, account management, and stakeholder's management. Also responsible for miscellaneous gross revenue and club operations budget. Also responsible for the management of operations staff which includes hiring and termination, also provides oversight for hiring sales personnel and fitness counselors. the operations manager is the gyms manager.

  • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution
  • Assisted in refining procedures, defining best practices and correcting reported audit issues
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Worked collaboratively to enhance processes and implement new member inquiry conversion, resulting in 30% increase in profitability
03/2016 - 05/2017Department Manager | Sprouts Farmers Market Inc. - 1250 Scenic Highway, GA

Department manager is responsible for a variety of departments, grocery, dairy, frozen foods, and beer and wine, and associated equipment, coolers, freezers, trash compactors, and cardboard compiler, ensuring each department is well managed, resulting in a positive customer shopping experience in serving as a role model for customer service. Lead employees and was involved and higher wing, coaching, and training employees as well as conducting meetings and scheduling. Cost control is accomplished by constantly monitoring and improving department operations to increase profitability. Responsibilities also included reporting financial control and budgets.

  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels
  • Balanced workloads to meet targets without overtaxing employees
  • Executed targeted merchandising and promotional plans, bringing in 20% of quota on average
  • Coached, trained, mentored new team members and manager trainees
02/2013 - 05/2014Operations Manager | American Service Station - 885 Marathon Parkway, GA

Initiates Automotive Services and repairs by ascertaining performance problems and service requests, verifying warranty-service contract coverage, developing estimates, writing repair orders, maintaining customer rapport and records. In addition to achieving expected sales goals across this service and labor, parts and fleet business

  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives
  • Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies
  • Improved morale and management communication by creating employee recognition and rewards practices
  • Conferred with subordinate managers each day to assess needs and optimize activities
  • Aligned operational boundaries between processes and production demands
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control
09/2009 - 09/2012Leading Department Manager | United States Navy, Puget Sound Shipyard - 1400 Farragut Ave., WA

Maintain operating repair organizational and intermediate level ship propulsion machinery and exhilarating equipment as well as outside machinery, steering engine, poised to machinery food preparation equipment, refrigeration and air conditioning equipment, elevators marine main propulsion boilers and auxiliary boilers along with supporting equipment, valves, regulators, and accumulators. Conducted reviews and audits to validate engineering operational sequencing system manuals and Hazmat inventories. Troubleshoot equipment for operation and in specification calibration. Manage the preventative maintenance schedule as well as performed preventative maintenance and repair of all equipment.

  • Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact
  • Planned and executed refit engineer projects
  • Served as high school student body president after being elected student council representative
  • Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed
Education
2007United States Navy Advanced Fleet Engineering School, San Diego, CAMarine Engineering
2016University Of Phoenix, Tempe, AZBachelor of Science: Project Management
2018University Of Phoenix, Tempe, AZMBA: Business Analytics
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Fitness International LLC
  • Sprouts Farmers Market Inc.
  • American Service Station
  • United States Navy, Puget Sound Shipyard

School Attended

  • United States Navy Advanced Fleet Engineering School
  • University Of Phoenix

Job Titles Held:

  • Operations Manager
  • Department Manager
  • Leading Department Manager

Degrees

  • Marine Engineering
    Bachelor of Science : Project Management
    MBA : Business Analytics

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