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Operations Manager Resume Example

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OPERATIONS MANAGER
Professional Summary

Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.

Dedicated Operations Manager and effective leader effective at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity.

Skills
  • Operations oversight
  • Project support
  • Staff management
  • Business Administration
  • Business planning
  • Operations Support
  • Staffing requirements
  • Risk analysis and management
  • P&L management
  • Cost reduction strategies
  • Results-oriented
  • Natural leader
  • Unsurpassed work ethic
  • Heating and ventilation repairs
  • Heating and refrigeration systems expertise
  • Extrusion heating
  • Ventilation procedures
  • Analyzing water quality
  • Sample collecting
  • Calibrating instruments
  • System monitoring
  • Hazardous chemical handling
  • Data entry
  • Test results interpretation
  • Water purification
  • Equipment maintenance
  • Training and development
  • Wiring expertise
  • Thrives on multi-tasking
  • Preventative maintenance
  • Deviation correction
  • Product testing
  • Project management
  • Commercial construction
  • Warranty processing
  • Consistent brand messaging
  • Customer service excellence
  • Investigation documentation
Work History
Operations Manager, 02/2019 to 10/2020
Crestwood Inc. – Abbeville, GA
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 5 member management team with related direct reports.
  • Organized preventive maintenance to reduce downtime and line shutdown or production delays.
Service Manager, 07/2017 to 12/2019
Cooper's Heating & Air – Bainbridge, GA
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
  • Completed circuits by connecting systems to sources of refrigerant, fuel or water, testing all connections for integrity.
  • Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components and wiring.
  • Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
  • Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Store Manager, 02/2013 to 07/2017
Tractor Supply Company – Bainbridge, GA
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Rotated merchandise and displays to feature new products and promotions.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Created work schedules according to sales volume and number of employees.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
Service Manager, 10/2011 to 02/2013
C-tech Water Solutions – Valdosta, GA
  • Performed water quality analysis, testing, and verification.
  • Assisted in water reconnaissance and site preparation.
  • Recorded test data and prepared reports, summaries or charts to interpret test results.
  • Collected water samples to test alkalinity, hardness and residual levels.
  • Assisted in strategic development for licensing and bio-catalyst businesses.
  • Ensured that all health and safety guidelines were followed.
  • Met with key customers to discuss service needs and develop effective and practical solutions.
  • Developed written plans and obtained customer consent to proceed.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and offer available solutions.
  • Guided techs on automotive repair, tool usage and equipment operation.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Set and administered department budgets for expenditures, materials and labor.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Education
Some College (No Degree): Business Administration And ManagementValdosta State University - Valdosta, GA
Some College (No Degree): Industrial Systems TechnologyWiregrass Technical College - Valdosta, GA
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Resume Overview

Companies Worked For:

  • Crestwood Inc.
  • Cooper's Heating & Air
  • Tractor Supply Company
  • C-tech Water Solutions

School Attended

  • Valdosta State University
  • Wiregrass Technical College

Job Titles Held:

  • Operations Manager
  • Service Manager
  • Store Manager

Degrees

  • Some College (No Degree) : Business Administration And Management
    Some College (No Degree) : Industrial Systems Technology

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