Operations Manager Resume Example Waste Connections Inc.

OPERATIONS MANAGER

Summary

A results oriented leader with the ability to simultaneously coordinate multiple tasks and teams with a keen attention to detail, including meeting deadlines and safety compliance. Shows an unmatched will to learn with an ability to apply with confidence and control. Possesses exceptional team building and motivational skills and is dedicate to maintaining a reputation upon exceptional customer service and uncompromising ethics.

Skills

Complete Inventory Control
Safety and Compliance
P & L Management
Knowledge of OSHA, DOT and EPA guidelines
Computer proficiency, including Microsoft Excel/Word and the ability to learn and use company specialized applications
Customer Service
Project Preparation
Team Leadership and Mentoring
Power Industrial Truck Certified

Staff training and development
Policies and procedures implementation
Staff retention
Data evaluation
Client relationships
Troubleshooting and problem solving
Goal attainment
Continuous improvements

Experience

Operations ManagerWaste Connections Inc. | Freeport, IL | May 2019 - Current

Conduct field observations of route crews to ensure proper work procedures
Oversee personnel needs of 15 route site including selecting, coaching, disciplining and training employees and evaluating employee performance.
Responsible for termination, compensation and promotion decisions
Conduct safety meetings and audits
Partner with local city, municipal and county agencies to ensure our business is providing top notch customer service, and identifies ways to improve services. Work with municipalities to renew contracts, negotiate new contracts
Execute necessary precautions to ensure safety and compliance with Company, DOT, OSHA and other standards and regulations
Responsible for developing and implementing processes and procedures for personnel to operate in a safe, efficient and cost effective manner
Develops short-term and long-term goals and action plans in conjunction with Division Vice President
P&L and capital responsibility. Participates in regular P&L reviews to ensure budgets are met; develops and implements programs for optimal equipment utilization, equipment maintenance, and labor and material costs
Overall responsibility for facility maintenance, Customer Service, and Operations

Route SupervisorWaste Connections Inc. | Rochelle, IL | October 2014 - May 2019

Ensure that Drivers completing daily safety and maintenance checks on VCR's
Coordinate with Dispatcher to ensure Bin deliveries, exchanges, repairs and waste collections are completed
Monitor driver schedules and route scheduling including regular communication throughout the day until all routes are completed
Management of employees through the progressive discipline process
Conduct accident investigations including scene management, first accident report and final analysis with the root cause and preventative measures
Regularly perform field observations and audits of all site personnel to ensure proper work procedures
Works closely with Municipalities to ensure service issues or missed pickups are reported and resolved efficiently
Visit customers and customer sites to evaluate and resolve safety issues, see service alternatives where appropriate
Instill a workplace culture where employees feel empowered to go home the same way they came in each and every day.

Sanitation WorkerWaste Connections Inc. | Rockford, IL | June 2012 - October 2014

Safely operate a garbage truck on specified routes to collect solid waste
Read route sheets and service each customer identified on the sheet or assigned by the dispatcher
Perform routine inspection and maintenance on vehicles such as checking fluids, safety equipment, and tires
Perform a physically demanding job, loading and unloading, at times with no helpers
Operate hydraulic hand controls to lift/load refuse and dispose of trash at designated facilities
Courteous interaction with customers and perform other miscellaneous job-related duties as assigned

Operations ManagerPetSmart | Rockford, Illinois | February 2009 - June 2012

Started as a part-time associate in 2009
Throughout the next three years I received multiple job advancements including: Support Manager, Presentation Manager, and Operations Manager
Meet and exceed store sales metrics by driving add-ons and customer service
Ex. Monthly Store Sales of 455,000 currently trending a 14% growth trend YTD
Complete operational requirements by scheduling and assigning employees; following up on work results
Create a culture of safety and full understanding of stores Policy and Procedures
Maintain staff by recruiting, selecting, orienting, and training employees
Maintain and drive employee results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
GetSmart Manager Certified; Responsible for training and certifying other area managers seeking an advanced management position within district
Achieve financial objectives by preparing our monthly budget; control expenditures; analyzing variances with correct action plans in place
Ensure availability of merchandise and services by approving our In-Stock and overseeing inventory
Secures merchandise by implementing security systems and cycle counts
Ensure a culture in which employees feel a sense of importance and positive being

Education and Training

Associate of Arts: General CourseworkRock Valley College | Rockford, IL

Resume Overview

Companies Worked For:

Waste Connections Inc.
PetSmart

School Attended

Rock Valley College

Job Titles Held:

Operations Manager
Route Supervisor
Sanitation Worker

Degrees

Associate of Arts : General Coursework

Operations Manager Resume Example

Resume Score: 80%

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