Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Demonstrated ability to cut costs , improve company goals and decrease staff turnover.
•Reduced production cost per piece by 30% through development and implementation of high impact training program, improved service initiatives and effective team management resulting in receipt of prestigious corporate “Best in Class” award.
•Conducted over 180 job logistics and routing studies that evaluated procedure, process and method utilization and created action plans that resulted in significant cost reduction and improved customer service that surpassed all district goals.
•Selected by senior management to lead safety task force at the division level to address increases in employee injuries and job hazard concerns. Reduced workplace injuries by 21%, surpassed division goal by 12%.
•Achieved the highest People Survey scores in the district, multiple years. Survey reflects employee feedback on their manager's leadership, business acumen and ability to develop direct reports, work style and work ethic.
•Selected by senior management as division Quality Control Supervisor responsible for auditing trailers for optimum utilization. Developed and implemented POA resulting in improved time in transit, reduced damages, reduced service failures, and overall improved process and efficiencies. Exceeded all scorecard measures
University of Phoenix
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