Operations Expert Resume Example
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OPERATIONS EXPERT
Professional Summary
Offering more than 4 years of progressively responsible customer experience with retail companies. Natural leader with proven record of driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering top-notch experiences in every interaction.
Skills
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Work History
Operations Expert, 11/2017 to Current
Anthem, Inc. – TN, State
Anthem, Inc. – TN, State
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Supported promotional plans by updating signage with price changes.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
- Attended and participated in sales meetings to stay abreast of current offers and product issues.
- Demonstrated strong communication skills and understanding of packing slip processing requirements.
- Maintained inventory count, tracked usage and documented variances.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
Education
High School Diploma: 03/2015
South El Monte High School - City
South El Monte High School - City
No Degree: IT Florida Career College - West Palm Beach - City
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Resume Overview
School Attended
- South El Monte High School
- Florida Career College - West Palm Beach
Job Titles Held:
- Operations Expert
Degrees
- High School Diploma : 03/2015
No Degree : IT
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