Years of rich experience leading Fortune 500 Global organizations (Citi, Time Warner, Sherwin) & 6 Years in Cloud Hosting Services Industry. Possess an in-depth understanding of emerging technologies, leading people, project teams, overseeing technology programs, budget and currently administring a portfolio of 95+ (hosted and managed) clients with $35M Yearly revenue. Demonstrated ability to influence organization and drive complex changes by implying critical thinking, creative problem solving, and outstanding analytical skills. Along with technical skills I equally enjoy participating with sales activities.
Made key decisions for process improvement.
Team lead for overall management of Enterprise Data Warehouse, BI Discoverer Integration and 10g Oracle Application Server integration with EPM 8.9.
Architected the complete life cycle of 10G AS Portal, OID LDAP SSO with Oracle Apps 11i (11.5.9 & 10) for the scalability of OLTP Production system with 20,000+ users with 7 Node Disaster recovery, High Availability solution.
Authored Oracle Portal and OID implementation, cloning process to improve operations and trained, mentored team.
Partnered with Oracle as Beta testers and lead the upgrade of Oracle Applications e-Business Suite 11i Production (188.8.131.52 & 11.5.9) to Release 12 (12.0.4).
Worked on range of projects to include implementing new and existing systems and providing software solutions.
Implement 10G Oracle Portal, Reports, Single Sign On, Netegrity Siteminder, BigIP, 3DNS, Load Balancers, SSL, 10g WebCache Next Generation Professionals Los Angeles, CA Oracle Apps DBA 2000 Jul 2002.
Professional Professional Summary.
Experience Worked on multiple remote and onsite projects providing day to day DBA support to clients.
01/2010 to Current
Operations Director Professional SummaryIT Convergence Inc － Chicago, USA, IL
Cloud Database & Application Services Experience Provide leadership and strategic direction to Global Cloud Database Services organization with a group capacity of 80+ team members spread across 5 geo locations across the Globe.
USA, Argentina, Costa Rica, Philippines & India).
Philosophy is to manager People, Process and Technology with proactive management, leadership and driving change within organization by optimizing operations.
Demonstrated ability to influence organization and drive complex changes by implying critical thinking, creative problem solving, and outstanding analytical skills.
Key Achievements Developed an In-House software configurator Tool for Cloud and Managed Services offerings.
Tool was designed to analyse client requirements and provide end to end pricing option for Hardware, Infrastructure, Software and Support cost.
Executed resource management plan to optimize Onshore, Nearshore payroll from $1.89M to $1.20M, slashing a savings of 25% while ensuring the continuation and enhancement of services.
Conducted a series of financial cost studies as part of 5 year plan and engineered DBA/Hosting solutions to bring in automation and labor savings.
Responsible for reporting and tracking of success for each project against planned benefits.
Lead and defined strategic 3 Year Technology Road Map to achieve Interim, Short Term & Long Term Cloud, Infrastructure Goals.
Spearhead to implement Engineering teams (Backup, Security, Architecture, New Technology and Center of Excellence) to bring stability and take operations into engineering vs Operations based delivery Model.
Act as Chief Architect in evaluating cost effective Oracle Cloud, Database, EBS architecture solutions.
Maximizing every sales opportunity by promoting the highest standards of customer care and recognising potential development and training opportunities.
Forced additional revenue generation of $700k in past 2 quarters by collaborating & negotiating with Presale, Clients and articulating unique solutions.
Directed flawless transition of $6M+ clients into ITC Private and Public Cloud by monitoring and controlling compliance for all areas.
Partnered with Oracle as Beta program for EBS R12.2 release and planned a successful upgrade for one of the most high profile Oil & Gas client to EBS R12.2 along with Markview, KoFax, Vertex, ASCP, Configuration, Discoverer, GRC and many products.
Client is amazed and happy referral now ! Developed a scalable team building framework which is geared towards cost effectiveness and optimized to deliver highest level of quality of work and supporting management to help create healthy environment, empower their own productive team and become effective team leads.
04/2009 to 12/2010
ProfessionalHBO - Time Warner
Articulated a plan to convert DBA organization to SLA based delivery model by improving SLAs from 54% to 99% by renegotiating SLAs within Service Delivery, Hosting and various teams, making our organization fully compliant to client contracts.
Uptime Matrix SLA Matrix Process Compliance 0.25% 0.50% 0.25% 1% 3% 1% Process Availability Compliance Compliance 99.9% 99% 99% 99.90% Availability Outage, Downtime 99% 96% Scheduled Maintenance Project Work SLA Compliance Defects Process Compliance Defects Third Party Dependencies Manager Oracle Database EBS Team Reporting to Senior Director and responsible for Managing Oracle Database E-.
Experience business ERP DBA Team for critical 24x7 HBO Financial systems.
Responsible for developing a plan to turn around a very reactive, issue prone Database and ERP Team into a proactive, result driven & productive team by collaborating with senior management, defining rules of engagement, negotiating the realistic goals and empowering employees.
Define Technology Road Map to meet Short Term, Interim and 5 Year Goals by creating a predictable Yearly Plan for Database and ERP Technology Group.
Key Achievements Establish strong project management foundation by clearly defining Project Plans, Resource Plan, Budget controls, track milestones, perform timely risk assessment / crisis management and audit project to successful completion by providing weekly, Bi- Weekly Project Status reports.
Engineered a fault tolerant Disaster Recovery solution to achieve 99.9% availability of Oracle EBS and Database systems.
As an interim goal managed successful rollout of 5 major projects to bring stability to financial system and re-establish confidence within ERP users.
Upgrade R12 Oracle Applications to R12 12.1.2, Discoverer to 10.1.2.2, Single-Sign-On 10.1.2.2, R12 Database to 184.108.40.206 & 10.2.0.4, Upgraded Oracle Grid Control and database to 10.2.0.4).
Projects were a hit and management was amazed to observe repeated success stories.
Optimized and redefined the entire operations by creating ITIL based processes and implemented technology standards, reducing redundancy and saving more than $200,000 annually on maintenance cost.
10/2007 to 03/2009
Technical Lead Oracle ApplicationsSherwin Williams － Cleveland, USA, Ohio
Experience Responded to a distressed environment in need of outlining a long term strategic architecture plan, took the job to help senior management bring stability and outline long term technology road map for the organization.
Participated in brainstorming sessions, planning to outline migration of financials Oracle ERP system into new hardware, upgrades to latest release, implement single sign on security for the financials system.
Key Achievements Developed, coordinated and participated in the first strategic planning efforts of the senior management.
Restructured and simplified the first financial environment management program by creating ITIL based procedures.
Managed & implemented 7 Node Single Sign On solution by integrating 3 Node E-Business Suite 11i 11.5.10 & R12 12.0.4 system with 4 Node Oracle 10g Application Server SSO/OID Load Balanced environment using Cisco Load Balancers and Multi Master Replication for Database, Oracle Internet Directory OID High Availability and Disaster Recovery Architecture.
Implementation latest Oracle E-Business Suite Release 12 (12.0.4) Applications with Oracle Database 11g 220.127.116.11 RAC & ASM solution for China Project Extensively involved in performance tuning and issue management Addressed and defined various ITIL based procedures to stabilize the environment.
Authored Cloning Procedure, Patching, and Maintenance Procedures for EBS 18.104.22.168 financial systems with RAC Database.
Brainstorm, Analyse, Research & help implement fix to a major RAC cluster & Server crashes on Oracle Applications e-Business Suite 22.214.171.124 Production & Development Systems.
Participated in team building activities to establish a high performance group of DBAs by interviewing candidates, helping hire senior level DBAs and establishing offshore support team for offloading off-hours work and maintenance schedules.
Under the direction of senior management participated in executive meetings for migrating ERP financial systems into latest hardware.
Part of group responsible for hardware selection, vendor selection, hardware sizing, capacity planning and defining the road map for the next generation Architecture.