operations client services manager resume example

Increased sales and clientele through the development and training of a strong sales team and the creation of a positive environment.

• Managed inventory control, cash control and store opening and closing procedures
• Set effective store schedules based on customer levels, individual employee knowledge and in-store events
• Reconciled daily sales transactions to balance and log day-to-day revenue
• Rotated merchandise and displays to feature new products and promotions
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
• Utilization of Quick Books Intuit software
• Recognition for daily sales of over $5,000 and highly lucrative in-store events
• Buying trips and on-site vendor meetings for store merchandise selection

Recruited by District Manager to introduce improvements to increase client retention and sales.

• Completed all point of sale opening and closing procedures, including counting contents of cash register and bank deposits
• Two consecutive years of sales increases for store: 24% in 2009 and 18.6% in 2010
• Managed store employees successfully through proactive communication and positive feedback
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
• Rotated merchandise and displays to feature new products and promotions
• Coordination of in-store and out-of-store events
• Instrumental in development of Patchington.com website