SUMMARY OF qualifications Detail oriented, reliable, flexible and dedicated individual experienced in banking operations and customer service; proficient in MS Office applications such as Word; as well as general computer and software operations. Highly skilled in data entry, customer service, and correspondence control been in banking operations lockbox for over 14 years
Skills
Accounting
Payment processing
Invoice Processing
Processing credit card payments
10-Key data entry
Cash balancing
Cash transactions processing
Handling and Sorting Mail
Document scanning
Basic computer skills
Data entry
Verifying check payment
Work History
Lockbox Processor , 07/2011 - Current Pnc Financial Services Group, Inc. – Toms River, NJ,
Entered member transaction data into online banking software
Examined checks for identification and endorsement
Adjusted or corrected data entries incorrectly input, identifying causes of data entry errors and contributing to the revision of standard protocols to prevent future inaccuracies
Operated mail processing equipment and manually sorted mail
Maintained confidentiality of banking records and client information to avoid possible data breaches
Processing State Of Maryland Checks Payments Check Key and Scan all Checks And Back up Work
Managed large data projects, including workflow scheduling, data entry, and accuracy verification.
Data enter, balance, and assembled complex and noncomplex financial reports; Reconcile and balance
multiple accounts, verify and resolve accounting discrepancies; Perform clerical duties such as faxing,
copying, telephone, paging, computer entry, and printer management
Verifying negotiability of checks through customer specific instructions for processing
Re-associating check images to corresponding material while validating quality of images
Used automated mail processing equipment to sort and collate mail
Lockbox Processor Lead , 01/2006 - 05/2010 Pnc Financial Services Group, Inc. – Union, NJ,
Manage and directed daily operations within department to include deposit operations, proofing and lockbox; Monitored daily reports and work flow to ensure all goals were met in timely manner; identified training needs for staff members and provided coaching where applicable; communicated with shift supervisors about operational changes and goals; Assisted with assigning and quality controlling work, monthly call monitoring and employee schedules and training development
Accurately and efficiently encoded variety of checks, monies and financial documents; Evaluated funding for loan transactions, inscribed various magnetic fields on credit and debit transactions; Provided customer service and/or specialized accounting services involving operational related issues; processed and assisted in mail sorting and distribution
Ensured that incoming mail was promptly distributed to correct individuals and departments.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Verifying negotiability of checks through customer specific instructions for processing
Re-associating check images to corresponding material while validating quality of images
Coordinated mailroom team's workflow, delegating tasks to all employees.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
Lockbox Processor , 07/2004 - 01/2006 JP Morgan Chase – City, STATE,
Prepare manual deposits for payments received without a document.
Sort through customer payments separating transactions according to customer specifications.
Monitor and/or ensure compliance with Federal and State laws and regulations; including but not limited to the Bank Secrecy Act and Anti-Money Laundering, in addition to, Bank operation policies and procedures.
Opens mail using the Opex 51 and 150 extracting equipment
Performs data entry by keying checks by written and legal amount, processes lockbox deposits accurately by ensuring valid payee to department number and confirming payee/signer or deposit agreement on file.
Verifying negotiability of checks through customer specific instructions for processing
Re-associating check images to corresponding material while validating quality of images
Education
High School Diploma: General Education, Business Management, Expected in 2003 - Continental Academy Baltimore, Maryland High School - Baltimore, MD, GPA:
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School Attended
Continental Academy Baltimore, Maryland High School
