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Operations Associate Resume Example

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OPERATIONS ASSOCIATE
Professional Summary

Experienced with over a year of being a stocking associate, a cashier, cleaning, handling merchandize, customer service, customer satisfaction, and retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Merchandising expertise
  • Product restocking
  • Customer relationships
  • Performance improvement
  • Heavy lifting
  • Bagging and packaging
  • Stocking and replenishing
  • Payment collection
  • Customer assistance
Work History
07/2020 to Current
Operations AssociateCompany Name – City, State
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Managed customer relations and customer service through daily communication and interaction.
  • Supported branding strategy by ensuring product displays aligned with corporate standards.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Educated customers on promotions to enhance sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Utilized exceptional communication to connect with customers, assess needs and present solutions.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Greeted customers entering store and promoted sales or special programs.
  • Supported senior management in executive decision-making by drafting informative reports.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
  • Consistent execution of monthly sales goals and twice recognized as employee of month.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
  • Worked with other customer support teams to develop consistent and equal high-quality levels of support.
  • Advocated for customers and reported on observed areas for product or service improvement.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Trained in loss prevention, visual merchandising and general sales skills.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Processed purchases and handled payment transactions using POS system.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Modified and refined offerings and operational practices to meet changing customer requirements.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Skilled using cash register including processing sales discounts and refunds.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
04/2020 to Current
Dollar TreeCompany Name – City, State

i am currently working here and it is not so good for me. i am looking to finish paying my bills on time and this store is under bad management and no good pay or no good hours. Here are some accomplishments for this job so far:

  • Worked with all types of customers to understand needs and provide great service.
  • Handled crazy calls to address customer inquiries and concerns.
  • Increased customer satisfaction by resolving product issues.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Resolved problems, improved operations and provided exceptional client support.
  • Transported a customer to customer locations.
04/2019 to 08/2019
Express ClothingCompany Name – City, State

do to having to go to college i lost a great job, it was laid back, not hard, and i almost got promoted within the months i was there. here are some awards and accomplishments i have concured.

  • Transported a customer to customer locations within seconds.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Increased customer satisfaction by resolving all product issues.
  • Resolved problems, improved operations and provided exceptional client support.
  • Worked with all types of customers to understand needs and provide service.
Education
Expected in 05/2021
Associate of Arts: General Studies
Eastern Oklahoma State College - City, State
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Resume Overview

School Attended

  • Eastern Oklahoma State College

Job Titles Held:

  • Operations Associate
  • Dollar Tree
  • Express Clothing

Degrees

  • Associate of Arts : General Studies

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