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Operations And Plans Specialist Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Overview

PROFESSIONAL ATTRIBUTES: Experienced Healthcare Executive with 21 years of professional military experience managing resources as a manager, leader, instructor, labor relations and equal opportunity manager. Vast experience serving in DoD facilities and departments such as Military Entrance Processing, Emergency Room (ER), Hematology/Oncology, Dermatology, Community Activities, Plastic Surgery, Ambulatory Care and Army Recruiting.High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges.Personable [<Job Title>] successful at building strong professional relationships. Manages large and complex projects while maintaining high team morale and energy. Skilled mentor and mediator who excels at bringing out the best in team members.

Core Qualifications
  • Customer-oriented
  • Team player
  • Self-starter
  • Process improvement

  • Results-oriented
  • Quality assurance and control
  • Microsoft Office Suite
  • Productivity improvement
Accomplishments

Workflow Planning:

  • Implemented new work process flow which increased department productivity.

Recipient of the [<Award Name>] Award in [<Year>].

Documentation

  • Wrote and edited documents to keep staff informed on policies and procedures.

Process Improvement

  • Created new departmental procedures manual.
  • Assessed organizational training needs.

Education
Expected in 2003 Emergency Medical Technician - Basic Course, 2003 Security Managers Course, 2002 Supervisor Development Course, 2002 LICENSES/CERTIFICATES Certified Professional Coder, American Academy of Professional Coders, 2007 Certificate of Instruction for ICD-9/CPT Coding, Fayetteville Technical Community College, 2003 AWARDS Serco Excellence Award, 2011 Army Meritorious Service Medal, 2003 Joint Service Commendation Medal, 2001 Army Meritorious Service Medal, 1998 Army Achievement Medal, 1991 Expert Field Medical Badge, 1991 National Defense Service Medal, 1991 Army Achievement Medal, 1983 | CPT Coding, Fayetteville Technical Community Col, , GPA:
Expected in 1981 Bachelor of Science | Physical Education Kent State University, Kent, Ohio GPA:
Experience
08/2012 to Current Operations and Plans Specialist Prince William County Government | Manassas, VA,
  • Analyzes and reviews a wide variety of plans and related operations and determines recommended changes to improve efficiency.
  • Oversees plans and operation of all types to assure compliance with standards and special requirements.
  • Conducts mission planning and execution.
  • Contract Service Providers (CSPs) will operate in a frenetic office environment with frequent Requests For Information (RFIs), urgent taskers, and short-fuse Congressional Inquiries.
  • Tracks suspense dates for action items, reminds action officers of their suspense's and escalates noncompliance issues to the Project Manager for action.
  • Tracks execution of an OTSG operating budget.
  • Tracks training for contract, civilian and military Army personnel using the Defense Training Management System (DTMS).
09/2011 to 07/2012 Regional Coordinator Ajinomoto Frozen Foods | Joplin, MO,
  • Supervised over 32 regionally dispersed Advocates to support the Army Wounded Warrior (AW2) Program for contract Advocates.
  • Provided resources such as xxx to Advocates to ensure performance metrics were met.
  • Assisted the On-site Project Manager (OSPM) with recruitment and selection of Advocates and the full spectrum of performance management functions.
  • Coordinated with the government regional supervisor to provide daily operational guidance to Advocates within the region.
  • Processed or monitored government and contractor tasks to ensure deadlines were met in a timely and sufficient manner.
  • Provided resources to Advocates to ensure performance metrics were met.
  • Maintain accountability of 32 Serco Advocate employees within Warrior Transition Units and Veterans Administration Hospitals in the Central Region.
  • QUALITY CONTROL: Conducted Quality Control (QC) reviews and inspections of 32 AW2 Advocates to ensure contract standards were met and maintained.
  • Documented quality control inspection results utilizing xxx.
  • Corrected and provided recommendations.
  • RESEARCH AND ANALYSIS: Reviewed, developed, analyzed, and implemented new processes to improve productivity of AW2 Advocates.
07/2010 to 08/2011 Contract Regional Coordinator Minnesota Urology, Pa | Fridley, MN,
  • Supervised over 32 regionally dispersed Advocates to support the Army Wounded Warrior (AW2) Program for contract Advocates.
  • Provided resources such as xxx to Advocates to ensure performance metrics were met.
  • Assisted the On-site Project Manager (OSPM) with recruitment and selection of Advocates and the full spectrum of performance management functions.
  • Coordinated with the government regional supervisor to provide daily operational guidance to Advocates within the region.
  • Processed or monitored government and contractor tasks to ensure deadlines were met in a timely and sufficient manner.
  • Provided resources to Advocates to ensure performance metrics were met.
  • Maintain accountability of 32 Serco Advocate employees within xxx regions to xxx.
  • QUALITY CONTROL: Conducted Quality Control (QC) reviews and inspections.
  • Documented quality control inspection results utilizing Quality Control Inspection Reports to ensure services provided are compliant with performance standards.
  • Corrected and provided recommendations.
  • RESEARCH AND ANALYSIS: Reviewed, developed, analyzed, and implemented .
10/2009 to 07/2010 Quality Control Specialist Veterans Health Administration | Anthem, AZ,
  • Works directly for the AW2 Advocate Project Director and assists the Program Manager and Project Director with contract compliance and client satisfaction issues.
  • Works closely with Contract Regional Coordinators (CRCs), the AW2 Functional Representative (FR) and the AW2 (QA) representatives to evaluate the current AW2 Advocate program execution and quality of work performed.
  • Conducts quality control reviews/inspections, prepares findings and provides recommendations.
  • Conducts research and analysis as needed.
  • Reviews all QC inspections for trend analysis and makes recommendations for the training program or system changes as appropriate.
  • Writes reports, conducts staff studies, serves on working groups and provides briefings.
  • TRAINING: Works closely with AW2 contract and government training staff.
  • Conducts on and off-site training as needed.
  • Provides technical consulting, facilitation of process reviews and analysis.
  • Reviews/develops/analyzes internal operations and policies.
2008 to 10/2009 AW2 Advocate Bickford Senior Living | Clinton, IA,
  • Current caseload consists of severely injured/ill Soldiers assigned/attached to Chosen Battery of the Warrior Transition Brigade.
  • Provides case management and advocacy to the Army's severely wounded OEF/OIF Soldiers/Veterans and their Family members.
  • As an AW2 Advocate for the United States Army Wounded Warrior Program, provides the Army's severely injured and ill Soldiers and their Families with a system of advocacy and follow on support designed to assist the Soldier as he/she transitions back into military service or into the civilian community.
  • Directly interacts with the veterans and assists veterans with making decisions regarding service-connection, percentage of disability, permanent and total disability and entitlement to compensation, pension and vocational training, medical and dental treatment, automobiles or other conveyances, insurance, specially adapted housing, dependent education allowances, and other ancillary benefits.
  • Cases involving the utmost degree of difficulty are handled on a ro.
08/27/2007 to 01/04/2008 Soldier/Family Advocate Walter Reed Army Medical Center | City, ,
  • Acts on Soldier issues presented through the Wounded Soldier and Family Hotline and the Medical Action Group usually with resolution within 48 hours.
  • Interacts with a wide variety of medical and military professionals to get concerns and issues answered.
  • Works closely with WRAMC Patient Advocacy section.
  • Works closely with the Warrior Transition Brigade Command team, Soldier/Family Assistance Center, Case Managers, Platoon Sergeants, Squad Leaders, Social Workers, Physical Evaluation Board Liaison Officers, and Physicians to ensure the issues and concerns of the Warrior in Transition population are met.
  • Familiar with agencies that assist Warriors in Transition and their Families such as the Army Wounded Warrior Program (AW2), Yellow Ribbon Fund, Army Emergency Relief, Helping Heroes Miles, etc.
02/07/2005 to 08/24/07 Medical Records Technician | , ,
  • Coder), Series / Grade: GS-0675-08, United States Army Medical Department Activity, Kimbrough Ambulatory Care Center, Fort Meade, MD.
  • MEDICAL CODING: Assigns specific codes to medical records and billing forms, sequencing and determining codes to accurately reflect the resources and procedures used in the care of the patients.
  • Correlates operation codes with diagnosis codes to ensure the most descriptive code is selected when more than one anatomical location is involved.
  • Codes complicated medical records having diagnostic, surgical and therapeutic procedures that are identified as difficult to classify.
  • EVALUATION AND ANALYSIS: Considerable judgment is used to relate appropriate diagnosis and treatment procedures to interpret, analyze and select correct codes.
  • Assures accurate coding and sequencing of diseases, injuries, manifestations, operations and non-surgical procedures, both complicated and uncomplicated, in accordance with established guidelines and coding principles.
  • Uses specialized pro.
11/03/2003 to 12/29/2005 Sports Health Specialist NA | , ,
2005 to 02/04/2005 Medical Support Assistant | , ,
  • OA), Series / Grade: GS-0675-5, Walter Reed Army Medical Center, Department Of Surgery, Plastic Surgery Service, Washington, DC.
  • DATABASE SYSTEMS: Enter, manipulate, and/or retrieve information and data from the Composite Health Care System (CHCS), the Ambulatory Data System (ADS), and the Clinical Information System (CIS).
  • Receive patients and visitors as the initial point of contact.
  • Record and relay messages and/or redirect calls as necessary.
  • Refers urgent messages and patient results for immediate actions.
  • Correctly file original medical documentation in the patient records and research files as necessary.
  • Responsible for the clerical duties inherent in the admission, care and discharge of inpatients or the in processing, care and out processing of outpatients and guests.
  • Maintain and monitor patient appointment schedules for the clinic.
  • Reconcile end-of-day processing and reports.
0030 to 5 GS | , ,
  • Assists the Sports Director with the development and implementation of basic sports programs.
  • Assists with the overall planning and coordination of recurring activities and special events to maximize the utilization of facilities, equipment and other available resources.
  • Assists with scheduling and publicizing the overall sports program and individual events to ensure maximum effectiveness in attracting and motivating participants and to provide the widest range of possible activities in terms of participant interests and needs.
  • Recruits players and coaches.
  • Instructed participants in novice level racquetball classes.
  • Tournament Director for the Karen Wagner Sports Center Second Annual Invitational Women's Basketball Tournament.
  • Evaluates the effectiveness of designed activities from the standpoint of participant response, resources, unforeseen developments and program objectives.
10/01/1998 to 09/01/2001 Medical Supervisor | City, STATE,
  • Managed medical operations supporting 32 Military Entrance Processing Stations (MEPS) in 23 Western States.
  • Key advisor to Sector and MEPS operations and medical officers on policies and procedures pertaining to the medical processing of applicants for entrance into the armed forces.
  • Conducts staff assistance visits to MEPS providing assistance and training to MEPS medical supervisors and staff on all facets of the medical process.
  • Monitors Drug and Alcohol (DAT) and Human Immunodeficiency (HIV) testing programs and procedures.
  • Superior knowledge and communication skills directly contributed to numerous medical sections receiving excellent ratings during Inspector General Inspections.
08/01/1993 to 12/01/1994 Medical Supervisor NA | , ,
  • Responsible for management, supervision, education, training, and evaluation of 19 enlisted paraprofessional personnel.
  • Maintained medical equipment valued in excess of $375,000.
  • Provided direct emergency patient care.
  • Prepared and submitted critical weekly and monthly administrative reports to include UCAPERS.
  • Coordinated and upgraded medical equipment in support of an Emergency Department with an average monthly workload of 2100 patients.
  • Developed and implemented a competency based orientation program for emergency room personnel.
08/01/1992 to 07/01/1993 Medical Supervisor Walter Reed Army Medical Center | , ,
  • Responsible for clinic management.
  • Supported 1 registered nurse and 44 physicians in caring for over 1200 patients monthly.
  • Management of equipment and a budget in excess of $266,000.
  • Responsible for the nursing care aspects of the clinic to include providing specialized direct patient care and patient education.
  • Prepared critical weekly and monthly reports.
01/05/1992 to 07/01/1992 Emergency Room Medical Technician NA | , ,
  • Responsible for 4-6 paraprofessional personnel in a busy emergency room which cares for approximately 2100 patients monthly.
  • Establishes work priorities.
  • Provides immediate care to critically ill patients.
  • Responsible for the use and care of highly technical monitoring equipment.
  • Certified in venipuncture, intravenous administration, EKG's and arterial blood gas sampling.
  • Assists physicians with emergent resuscitative measures as directed.
07/01/1987 to 05/01/1988 Medical Supervisor SSG, United States Army, Walter Reed Army Medica | City, STATE,
  • Managed the day to day operations of a comprehensive outpatient clinic averaging 60 patient visits daily, which resulted in the prestigious honor of Clinic of the Month.
  • Provided administrative and nursing support to 3 staff physicians and residents, who on a daily basis performed numerous examinations and procedures.
  • Responsible for supervising and training of one civilian employee.
  • Performed nursing care ranging from routine to highly skilled specialized duties as directed.
  • Revised and restructured the clinic SOP and quality assurance program to insure that they complied with all guidelines established by the Joint Commission on Accreditation of Health Organizations and Health Service Command Inspector General.
Fellowships and Awards
Publications
Presentations
Memberships/Scholarly Societies

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Resume Overview

School Attended
  • CPT Coding, Fayetteville Technical Community Col
  • Kent State University
Job Titles Held:
  • Operations and Plans Specialist
  • Regional Coordinator
  • Contract Regional Coordinator
  • Quality Control Specialist
  • AW2 Advocate
  • Soldier/Family Advocate
  • Medical Records Technician
  • Sports Health Specialist
  • Medical Support Assistant
  • Medical Supervisor
  • Medical Supervisor
  • Medical Supervisor
  • Emergency Room Medical Technician
  • Medical Supervisor
Degrees
  • Emergency Medical Technician - Basic Course, 2003 Security Managers Course, 2002 Supervisor Development Course, 2002 LICENSES/CERTIFICATES Certified Professional Coder, American Academy of Professional Coders, 2007 Certificate of Instruction for ICD-9/CPT Coding, Fayetteville Technical Community College, 2003 AWARDS Serco Excellence Award, 2011 Army Meritorious Service Medal, 2003 Joint Service Commendation Medal, 2001 Army Meritorious Service Medal, 1998 Army Achievement Medal, 1991 Expert Field Medical Badge, 1991 National Defense Service Medal, 1991 Army Achievement Medal, 1983
  • Bachelor of Science

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