Dedicated and focused Operations Analyst who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Adept at managing multiple projects with ease using expert time management methods. Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Accomplished Analyst skilled in achieving operational efficiency and increasing revenue in the financial services, health care and manufacturing industries. Business process improvement, data analysis and IT asset management expertise.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Created weekly and monthly reports and presentations.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.Conducted activity-based analysis of business processes and made recommendations based on the findings.Identified process boundaries and determined opportunities to automate processes and functions.Identified inefficiencies and made recommendations for process improvements.Defined project deliverables and monitored status of tasks.Acted as primary contact for computer hardware and software problems, as well as network emergencies.Responded to all client requests for technical support by phone, email and the inter-office chat service.Managed application patches, data backup, security changes and network configuration.
Supervised and trained admitting, billing and collection staff.
Handled incoming and outgoing correspondence, including mail, email and faxes.Organized and maintained law documents and files. Photocopied all correspondence, documents and other printed materials. Drafted and typed grammatically correct office memos. Maintained office supplies by checking stocks and placing orders.Directed and maintained the office budgets. Kept personnel files on employees. Typed, copied and distributed Menus. Attended Menu Board Meetings, Dietary Meetings and Process Improvement Meetings. Responsible for recording minutes and distributing.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Designed electronic file systems and maintained electronic and paper files.Created PowerPoint presentations used for business development.Organized files, developed spreadsheets, faxed reports and scanned documents. Provided Continuous Quality Improvement (CQI) Orientation classes to new employees. Did training on CQI tools, provided flowcharts and assisted teams in improving work processes.
Maintained medical records for disharge planning: copied documents to send with clients when discharged. Review charts, typed documents for records and filed records. Also, worked in Hospital Information Systems providing reports, and gathering hospital census information. Liason and information source for HMIS between users and programmers. Co-responsible for the accumulation and maintenance of data entered into the system.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Served as central point of contact for all outside vendors needing to gain access to the building.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.Managed daily office operations and maintenance of equipment.Reviewed and approved time cards for processing by payroll department. ARecorded and filed patient data and medical records.Thoroughly investigated past due invoices and minimized number of unpaid accounts.Carefully reviewed medical records for accuracy and completion as required by insurance companies.Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.Wrote clear and detailed clinical phone messages from physicians.Completed registration quickly and cordially for all new patients.Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes. Arranged continuing education opportunities for all staff to increase knowledge and skills.
Five (5) classes away from Graduation.
Completed two years of undergraduate classes.
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