Operations Analyst Resume Example TCF Bank

OPERATIONS ANALYST

Summary

Motivated and results-driven Operations Analyst with proven track record in data analytics and process optimization. Proven ability to identify business needs and develop valuable solutions to drive accuracy and process efficiency. Drive business effectiveness through recommendations based on data findings.

Skills

Account closings
Teller background
Financial processes understanding
Team building
Customer service-oriented
Security understanding
Money handling
Loss prevention
Account type familiarity
Marketing and sales
Customer care experience
Policy updates
Compliance management

Currency transaction oversight
Team player
Hardworking mentality
Analytical
Problem solving
Strong sense of banking ethics
Flexible
Detail-oriented
Research/due diligence
Currency and coin counter
Energetic
Organized

Experience

Operations Analyst|TCF Bank - Chandler, AZ|08/2018 - Current

Drove revenue and customer retention by visiting corporate and franchise centers serving clients to educate staff on company policies and customer styling applications.
Identified operational and performance issues and worked with managers to resolve concerns.
Implemented completely new accounting and financial controls system to replace deficient and outdated processes.
Gathered, organized and entered data.
Analyzed operational performance to identify pain points and provided actionable solutions to management.
Educated personnel on company policies to foster improved customer retention and increased revenue.
Collected and analyzed data to evaluate operational issues and make process improvement recommendations.
Coordinated and conducted special analytical studies and projects to improve programmatic operations.
Trained and explained complex processes to end users in clear and concise manner.
Performed quantitative and qualitative evaluations to measure effectiveness of field programs and operations.
Evaluated customer account information to assess current issues and determine potential solutions.
Acted as pivotal point of contact between bank branches regarding guidelines and practices.

Branch Supervisor|TCF Bank - Chandler, AZ|11/2016 - 08/2018

Managed teller and customer service representative schedules.
Assigned individual roles and tasks, as well as monitoring employees for security, compliance and performance.
Encouraged employee development through training, coaching and motivational strategies.
Helped tellers and relationship managers with resolving customer concerns and securely handling large transactions.
Delivered prompt, accurate and excellent customer service.
Managed opening and closing times for the main branch.
Maintained confidentiality of bank records and client information.
Trained employees on cash drawer operation.
Established new customer accounts including checking, savings, lines of credit and loans.
Examined checks for identification and endorsement.
Balanced daily cash deposits and vault inventory with zero error rate.
Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Reported daily averages and shortages to operations department.
Adhered to regulatory and company security and audit procedures.

Relationship Banker|TCF Bank - Chandler, AZ|02/2016 - 11/2016

Modified, opened and closed customer accounts.
Advised customers on bank products, services and financial planning options.
Completed thorough and accurate documentation for all money movements, deposits or withdrawals.
Developed culture of success rewarding performance, productivity and sales results.
Answered customers questions and explained available services such as accounts, bonds and securities.
Compiled information regarding new accounts and entered information into computers and file related forms.
Interacted with prospects by asking appropriate open-ended questions to better understand products and services required.

Lead Teacher|La Petite Academy - Chandler, AZ|10/2013 - 02/2016

Stayed calm and patient in all student interactions to support individual growth and development.
Involved parents in student learning to increase family interaction and student support.
Organized diverse activities to promote physical, mental and social growth of each child.
Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.
Arranged rooms to facilitate optimal education for student groups.
Selected optimal curricula and planned daily lessons to cover required topics and meet needs of children with varying developmental levels.
Created and maintained rich learning environment with diverse strategies to engage students and deliver enriching educational opportunities.
Built and strengthened positive relationships with students, parents and teaching staff.
Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students.
Maintained secure, disciplined classroom to give each student positive learning environment.
Observed educators in classroom and described methods to improve instructional techniques.
Mentored other educators by delivering insight, positive feedback and constructive criticism.

Education and Training

Hamilton High School||Chandler, AZ|05/2013High School Diploma

Resume Overview

Companies Worked For:

TCF Bank
La Petite Academy

School Attended

Hamilton High School

Job Titles Held:

Operations Analyst
Branch Supervisor
Relationship Banker
Lead Teacher

Degrees

High School Diploma

Operations Analyst Resume Example

Resume Score: 80%

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