My experience is based on previous call center customer service, and
I am very familiar with the residential and commercial electricity industry,
and furniture as well,and working for these companies have allowed me to
have more knowledge and learned the importance of why providing exceptional customer service is a great asset to a companies growth
I have learned to use certain softwares such as GERS, BlueNet, Voip
I am also familiar with using Words Document,Micro Soft Excel, Power
Point, and Outlook.
Throughout working with companies I have been promoted to being a manager for journey which was a shoe sales company,
While working for Ambit Energy I was a customer service rep agent and based on the amount of calls I handled, and the scores I received in my weekly and monthly reviewed calls from QA I was promoted over to the specialty Que, which enabled me to handle Commercial Electric accounts
for small business owners,
Take inbound and make outbound calls
back line service support
inspecting even exchanges
Selling Phones,trouble shooting,customer service
and customer service
Handled Residential and Small Commercial electric accounts.
I was only responsible for troubleshooting and selling phones,
Selling Medical Discount Plans
Customer Service Skills were involved
Selling the Katana Medical Discount Plan
Manage sales team group of 6.
I was in Orchestra for 8 years,
Companies Worked For:
Job Titles Held:
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