Dedicated and focused Operational Support Technician who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility.
Meticulous attention to detail
Dedicated team player
Strong interpersonal skills
Microsoft Office proficiency
Asset Management System(AMS) proficiency
Federal Bureau of InvestigationLos Angeles, CAOperational Support Technician09/2014 to Current
Maintained the reception area in a neat and organized fashion.
Dispersed incoming mail to correct recipients throughout the office.
Received and screened external mail .
Organized files, developed spreadsheets and scanned documents.
Created and maintained spreadsheets using Excel functions to develop reports and lists for executive management and the automotive program manager.
Coordinated preventive maintenance for Bucars with Agents and supervisors.
Contacted outside service providers to discuss status of billing.
Scheduled and confirmed appointments for the automotive unit.
Communicated with the Department of Motor Vehicles Confidential records unit for vehicle registration including new vehicle registration and yearly renewals.
Proficient in NCIC and Cal Photo database checks.
Properly directed inbound calls to squads, agents or the Public Access line for the FBI.
Completed verbatim transcriptions for case Agents.
Federal CafeLos Angeles, CALine cook/ Manager11/2010 to 09/2014
Developed and maintained exceptional customer service standards.
Regularly updated computer systems with new pricing and daily food specials.
Accepted payment from customers and made change as necessary.
Provided courteous and informative customer service in an open kitchen format.
Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements including OSHA.
Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.
Displayed a positive and friendly attitude towards customers and fellow team members.
Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
RivaSanta Monica, CAPastry Cook03/2009 to 07/2009
FraicheCulver City, CALine Cook08/2007 to 03/2009
Associate of Applied Science:Culinary Arts2007California School of Culinary Arts, Pasadena, CA