Implementation * Client Relations * Administrative Management Strategic Planning * Project Management * Risk Management Change Management * Quality Assurance * Process Development Summary: A results driven, self-motivated and resourceful project coordinator with an in depth understanding of all aspects of project coordination and implementation. Experience of supporting the delivery of new and existing products and business enhancements that enable individuals and organizations to improve the quality and productivity. Well presented with excellent communication skills and having a commercial approach to solving problems and developing business. Exemplary problem-solving skills; able to identify problems and implement corrective processes. Proficient in Microsoft Word, Access and Excel. 7 years of Customer/Business account and financial management 9 years of customer retention and salvaging Professional Business relationships Ability to work with teammates in meeting daily goals and quotas Demonstrates ability to handle multiple tasks and adjust to priorities
Operation Office Administrator March 2015 to CurrentDirections Training Center － Chicago, Illinois
Internal onboarding of new employees and clients, internal termination process Schedule coordination for Training & Events center and internal OI conference rooms Scheduling and planning Board meetings Keeping kitchen appropriately stocked and organized Updating of internal database (CRM) Providing general support for the team as needed Creates transference process documents when revising dated process Implemented new processes and cross trained staff on new processes Compiles and reports company financials monthly Generate summary reports detailing successes, challenges and next steps for each and every implementation.
July 2011 to November 2014Fireking － Posen, Illinois
Assemble and coordinate project staff/develop full scale project plans Plan and schedule project timelines Constantly monitor and report on progress of the project to all stakeholders Present reports defining project progress, problems and solutions Implement and manage project changes and interventions to achieve project outputs Quality assurance Manage project resource allocation/manage project budget Lead the planning and implementation of project Define project tasks and resource requirements Project evaluations and assessment of results Responsible for vendor pricing negotiations per project Works with logistics to ensure product was routed appropriately Responsible for invoicing and payments to third-party vendors.
August 2006 to July 2011Adecco The Greater Chicagoland Red Cross － Chicago, Illinois
Provided customer service via web, email correspondence and inbound calls Develop and analyze information to assess the current and future financial status of firms.
handled financial and accounting questions regarding invoiced customers Processed/Posted Credit Card Payments Acted as level one technical support via phone and web Establish procedures for custody and control of assets, records, loan collateral, and securities, in order to ensure safekeeping.
Severed as collections for customers with outstanding invoices.
Evaluate data pertaining to costs in order to plan budgets.
Evaluate financial reporting systems, accounting and collection procedures, and investment activities, and make recommendations for changes to Procedures, operating systems, budgets, and other financial control functions.
Responsible for resource allocation in service contract negotiation.
Marketing Coordinator /Administrative Assistant August 2008 to April 2011The Loan Center － Chicago, Illinois
Develop and analyze information to assess the current and future financial status of firms.
Network within communities to find and attract new business.
Created Federal Housing Administration (FHA) Case number and answered FHA questions Approve or reject, or coordinate the approval and rejection of, lines of credit and commercial, real estate.
Maintained a business to business relationship with lenders Monitored/ advised clients through the processes of the loan until the funding Screened applicants for mortgages, refinance and reverse mortgages Approve or reject, or coordinate the approval and rejection of, lines of credit and commercial, real estate, and personal loan.
Bachelor of Science : Project ManagementActively Pursuing- Colorado Technical University BSPM － Chicago, IllinoisProject Management
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Companies Worked For:
Directions Training Center
Adecco The Greater Chicagoland Red Cross
The Loan Center
Actively Pursuing- Colorado Technical University BSPM
Job Titles Held:
Operation Office Administrator
Marketing Coordinator /Administrative Assistant
Bachelor of Science : Project Management
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