Operation Manager Team Leader Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 10 years of extensive leadership experience in Management and Operations. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

  • Staff Management
  • Critical thinking
  • Customer Relations
  • Training and Mentoring
  • Salesforce CRM Software
  • Business Needs Analysis
  • Written And Verbal Communication
  • Planning and Coordination
  • Project Planning Oversight
  • Business Relationships
  • Customer Rapport
  • Staff Training/Development
  • Performance Reports
  • People Management
Work History
06/2019 to Current
Operation Manager/Team Leader Exos Charlotte, NC,
  • Coordinate preventive and predictive maintenance programs to maintain optimal equipment functionality.
  • Manage department resources to maximize efficiency and achieve production targets.
  • Achieve and surpass production targets through effective staff management, task allocation and materials coordination.
  • Bolster efficacy of processes through installation of new system and identification and remediation of redundant work practices.
  • Establish quarterly and annual goals as well as operational tactics to achieve targets.
  • Implement training initiatives to coach staff on best practices and protocols to enhance profitability.
  • Inspect production, quality control and maintenance reports to detect and address production problems.
  • Direct day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Implement procedural updates to correct deficiencies and improve operations.
  • Assist in refining procedures, defining best practices and correcting reported audit issues.
  • Design performance metrics to provide traceability through organization and advance tactical and strategic business goals.
  • Recruit, hire and train crew members on application of projects, customer relations and customer service.
  • Aide senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Manage company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Brought projects in on-time and in accordance with budget and quality standards.
  • Supervise customer service calls to track support issues and improve operating procedures.
  • Helped increase sales by 26%
  • Direct schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Managed revenue models, process flows, operations support and customer engagement strategies
  • Established performance goals for employees and provided feedback on methods for reaching those milestones
02/2015 to 12/2018
General Manager Eegee's Tucson, AZ,
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
  • Oversaw financial management activities, including budget management, accounting and payroll.
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Increased sales by 11% year over year
  • Reduced cost by 13%, managed delivery schedules and performed risk analysis to improve overall profitability
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Managed labor, inventory and overhead costs effectively to maintain business profitability
07/2013 to 02/2015
Assistant Manager Panera Bread City, STATE,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Expected in 05/2017
Associate of Arts: Business Management
Western Governors University - Salt Lake City, UT

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Resume Strength

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Resume Overview

School Attended
  • Western Governors University
Job Titles Held:
  • Operation Manager/Team Leader
  • General Manager
  • Assistant Manager
  • Associate of Arts

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