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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues.
Summary of Skills
  • Troubleshooting proficiency
  • Patient and diligent
  • Windows XP/Vista
  • MS Office proficiency
  • Accomplished with mobile devices
Experience
Onsite Support Engineer, 06/2012 to Current
EndavaAustin, TX,
Provided base level IT support to company personnel. Resolved customer complaints and concerns with strong verbal and negotiation skills. Displayed courteClaire and strong interpersonal skills with all customer interactions. Maintained composure and patience in face of difficult customer situations. Trained new employees and explained protocols clearly and efficiently. Researched issues on various computer Clairestems and databases to resolve complaints and answer inquiries. Referred difficult issues to upper management while maintaining positive rapport with customer. Informed customers about issue resolution progress. Assisted customers with technical issues via email, live chat and telephone. Troubleshot hardware issues and worked with service providers to facilitate repairs.
PC Technician, 06/2011 to 06/2012
Bank Of UtahSalt Lake City, UT,
Troubleshot hardware issues and worked with service providers to facilitate repairs. Maintained records, logs and the lifecycle of work requests. Researched, documented and escalated cases to higher levels of support according to internal procedures.
Education
Bachelor of Science: Information Technology, Expected in 2006
University of Phoenix - Philadelphia, PA
GPA:
Professional Affiliations

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School Attended

  • University of Phoenix

Job Titles Held:

  • Onsite Support Engineer
  • PC Technician

Degrees

  • Bachelor of Science

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