Energetic management professional versed in business management, finance and sales. Emphasizes process improvement to increase profits and customer satisfaction.
Sales and Promotion
Interviewed, hired and trained new quality customer service representatives.Provided detailed monthly departmental reports and updates to senior management.Addressed negative customer feedback immediately.Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Created repeat business by developing long-term relationships with regular customers.Handled guest complaints, maintaining a positive salon experience.Accountable for all staff development, budgeting and supply ordering.
Promoted and sold salon services and products.Educated guests on proper hair care.Briefed employees about the salon's success and announced monthly sales goals.
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