Strong leadership and relationship-building skills. Extensive experience in training new employees. Knowledge of Workers Compensation & FMLA laws and Reasonable accommodation forms, Experience as an Office Technician. Knowledge of Microsoft Word, MS Excel, File Maker Pro and MS Outlook Express. Work well under pressure to keep deadlines, Prepare correspondence and great use of oral communication skills. Did presentations to Board of Directors. Develop/maintain tracking systems to monitor a variety of reports, assignments, budgets, personnel, and correspondence. Did collection call and letters for outstanding bills.
Provide administrative support to compose, review and edit correspondence for section and unit managers. Review employee benefit documents before forwarding to Human Resources Branch. Enter Data off of registrations into computer. Talk to clients over phone and by email. Respond to client's written correspondences.
Handled and processed confidential customer and employee information. Back up for Branch Chief's secretary. Explained human resources policies and procedures to all employees. Worked on FMLA and workers' compensation claims and benefits. Managed over 50 personnel files. Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
Trained new employees, gave training classes for offices. Developed / coached employees in new laws and contracts. Served as mentor. Analyze laws and interpreted for clients. Knowledge of Power Point, Excel and Publisher software used for reports, spreadsheets and flyer's. Accurately entered client data into a company-based software program Computed, recorded, and proofread data, records and reports
Conducted activity-based analysis of business processes and made recommendations based on the findings.Generated new accounts by implementing effective networking and content marketing strategies. First point of contact for clients; Launched a cross training program with at risk youth. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Contacted new and existing customers to discuss how specific products could meet their needs. Representing the company at membership and community functions. Coordinated and managed major proposal processes from initiation to implementation. Created PowerPoint presentations used for business development.
Business Writing Skills
Volunteer Teacher Abundant Life
Board of Director - Access Sacramento (previous)
Board of Director - Girls Scouts of America (previous)
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