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Derm\'s Equipment - Office Personnel Resume Example

Resume Score: 80%

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OFFICE PERSONNEL
Professional Summary
Highly motivated individual who is dedicated to achieves and exceeds targets and goals by implementing strategies that will improve team performance, efficiency and morale.
Skills
  • Professional phone etiquette
  • Excellent communication skills
  • Articulate and well-spoken
  • Customer service-oriented
  • Flexible
  • Works well under pressure
  • Social media knowledge
  • Pleasant demeanor
  • Team building
  • Payroll
  • Critical thinker
  • Trusted key holder
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Proficient in cash management
  • Cash flow management
  • Credit card processing
  • Excellent customer service skills
  • Goal-oriented
  • Detail-oriented
  • Assembly line production
  • In-depth OSHA knowledge
  • Production procedures
  • Extremely quick learner
Work History
Office Personnel 01/2012 to 03/2013
Derm\'s Equipment – Grand Cayman, Cayman Island

  • Took, submitted and tracked orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Coded and entered at least 50 invoices each day into the in-house accounting software.
  • Supervised invoice processing, purchase orders, expense reports, credit memo and payment transactions.
  • Entered financial data into the company accounting database to be verified and reconciled.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Communicated with customers to identify and resolve outstanding payments.
  • Managed and responded to all correspondence and inquiries from customers and vendors.
  • Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.
  • Examined, categorized and sorted incoming documents.
  • Maintained physical and computer-based filing systems.
  • Tracked incoming and outgoing files and materials.
  • Located missing file materials.
  • Adhered to all related company policies and government regulations.
  • Upheld confidentiality of all information.
  • Prioritized daily workflow, including all inbound calls, quotes and sales-related inquiries.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Answered customers\' questions regarding products, prices and availability.
  • Emphasized product features based on analysis of customers\' needs.
  • Recorded prospect contact information in Quickbooks.
  • Managed and reviewed filing and office systems.
  • Sourced and ordered office equipment and supplies.
  • Answered a high volume of phone calls and email inquiries.
  • Prepared and distributed payroll for staff.
  • Oversaw inventory and office supply purchases.
  • Processed accounts receivable and accounts payable.
  • Collected and processed cash, cheque and credit payments rapidly and accurately.
  • Kept work areas clean and neat at all times.
  • Provided repeat customers with exceptional care and attention.
  • Updated computer inventory listings.
  • Responded to telephone and in-person requests for information.
  • Contacted satisfied customers to offer additional services.


Store Clerk / Shift Coordinator / Store Supervisor 06/2008 to 01/2012
BJ\'s Electronics – Grand Cayman, Cayman Islands
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Followed up with over 20 customers each week to verify that they were satisfied with purchases.
  • Shared best practices for sales and customer service with other team members to help improve the store\'s efficiency.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Verified that all customers received receipts for their purchases.
  • Mentored new sales associates to contribute to the store\'s positive culture.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Conducted store inventories once per quarter.
  • Counted cash drawers and made bank deposits.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Planned budgets and authorized payments and merchandise returns.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Wrote sales slips and sales contracts.
  • Engaged with customers in a sincere and friendly manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Prepared weekly and monthly sales and expenses reports
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Identified potential shoplifters and alerted management.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Flex worker and Shoe sales Representative 05/2016 to 07/2016
Macy\'s – Columbia Place, 7201-100 Two Notch Rd, Columbia, SC 29223
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Wrote sales slips and sales contracts.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Contacted other store locations to determine merchandise availability.
  • Engaged with customers in a sincere and friendly manner.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Built relationships with customers to increase likelihood of repeat business.
  • Contributed to team success by exceeding team sales goals by 100%.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Asked open-ended questions to assess customer needs.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Bagged, boxed or gift-wrapped sold merchandise per customer\'s request.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Provided ongoing guest service, including giving fashion advice.

Manufacturing ;Production worker(coil building and braising) 07/2016 to Current
Trane Corporation – 400 Killian Rd,Columbia, SC 29203.
  • Liaised between customers and manufacturing to design new product.
  • Assembled air conditioning, heating and refrigeration coils.
  • Received and correctly processed both written and verbal instructions, prints and work orders.
  • Disassembled, reassembled and corrected changeover.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Completed required safety training programs for[type of training].
  • Braised in flat, horizontal, vertical and overhead positions.
  • Bolted, clamped and tack-welded parts to secure components prior to brazing.
  • Used a torch to hot bend materials.
  • Fulfilled output requirements while consistently reducing scrap levels.
Education
The National Council on Technical and Vocational Education and Training ( NCTVET) Certification: Front Office Operations (Level 2): Front Office Operations 2005 Kennilworth H.E.A.R.T Academy - Sandy Bay, Hanover, Jamaica W.I.
GED: 2000 Rusea\'s High School - Watson Taylor Drive, Lucea, Hanover, Jamaica W.I.
Accomplishments
  • Customer Service Rep. who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
  • Retail Sales Associate with more than 5 years in the retail industry. Areas of expertise include sales, customer relations and inventory management.
  • Sales Associate who yc consistently meets and exceeds sales targets. Reliable team player and strong communicator.
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Resume Overview

Companies Worked For:

  • Derm\'s Equipment
  • BJ\'s Electronics
  • Macy\'s
  • Trane Corporation

School Attended

  • Kennilworth H.E.A.R.T Academy
  • Rusea\'s High School

Job Titles Held:

  • Office Personnel
  • Store Clerk / Shift Coordinator / Store Supervisor
  • Flex worker and Shoe sales Representative
  • Manufacturing ;Production worker(coil building and braising)

Degrees

  • The National Council on Technical and Vocational Education and Training ( NCTVET) Certification: Front Office Operations (Level 2) : Front Office Operations 2005
    GED : 2000

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This is an actual resume example of a Office Personnel who works in the Office Assistants Industry. LiveCareer has 151597 Office Assistants resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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