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Transitioning Army veteran, college student, father, and husband with a wide array of office administrative experience seeking an entry-level position in the information technology field. Served 11 1/2 years in the U.S. Military with over 8 years' experience in office administration. Avid technology enthusiast that enjoys all aspects of the information technology field. Possess excellent communication skills. Highly proficient with helping others and solving complex problems. Supervisory experience including 8 years of supervising a group of 10 staff members. Skilled in purchasing, inventory management, budgeting, bookkeeping, customer service.
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Graduated Top 10% of class at the Basic Leadership Course, 2007
Graduated Top 10% of Class at the Human Resources Advanced Leadership Course, 2011
Spearheaded the development, troubleshooting, staff training, and employment of organizations in/out processing tool designed to automate and stream line the entry and existing procedures of all new and departing employees.
Efficiently managed, inventoried, and distributed property valued in access of $400,000 without loss
Successfully manifested and administratively deployed and redeployed a battalion of 800 Soldiers without issues; commended by organization leadership for an outstanding job well done.
- Employee of the Month for August 2013 and April 2012 Generate positive results by streamlining business processes and reducing errors by.
- Increase customer retention by.
- by providing on excellent customer service Developed and deployed two high profile projects utilizing Microsoft Excel, InfoPath form, and SharePoint 2010 Human Resources Section Chief - HQ, 1-18th.
- Supervised and trained 6 new baristas, focusing on their customer service skills.
- Increased sales by.
- each quarter.
- Coordinated with General Managers to introduce new products and increase sales.
- Supervised and trained 6 new baristas, focusing on their customer service skills.
- Increased sales by.
- each quarter.
- Coordinated with General Managers to introduce new products and increase sales.
- Supervised and trained 6 new baristas, focusing on their customer service skills.
- Increased sales by.
- each quarter.
- Coordinated with General Managers to introduce new products and increase sales.
- Supervised and trained 6 new baristas, focusing on their customer service skills.
- Increased sales by.
- each quarter.
- Coordinated with General Managers to introduce new products and increase sales.
Trident University International - Cypress, CA
GPA: GPA: 4.0
4.0 GPA
Related Coursework in Database Systems I, Discrete Mathematics, Foundations of Computing and program Design, Business Ethics and Socials Issues in Computing, and Computer-Human Interaction.
Columbia Southern University - Orange Beach, CA
GPA: GPA: 3.8
3.8 GPA
Related Coursework in Leadership, Introduction to Business, College Algebra, and Spanish I.
- Dean's List, TUI (Third Award), Feb, May, Aug 2014 Sessions
- Awarded Bronze Star Medal, 2011
- Awarded Army Commendation Medal (3rd Award), 2006, 2007, and 2009
- Awarded Army Achievement Medal (3rd Award), 2004, 2005, 2006
- Selected by peers as Distinguished Leadership Awardee at advanced leadership development course for exceptional display of emulative leadership qualities, 2011
business processes, C++, excellent customer service, skills, fax machines, Human Resources, Java, Leadership, leadership development, Access, Microsoft Access, Microsoft Excel, Excel, Outlook, PowerPoint, Microsoft Office - Word, Microsoft Word, office equipment, Oracle, photocopiers, printers, Program Design, sales, scanners, Visio, Visual Basic, Writer, Typing: 55 WPM
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School Attended
- Trident University International
- Columbia Southern University
Job Titles Held:
- Office Operations Supervisor
- Human Resources Section Chief
- Human Resources Specialist
- Postal Operations Clerk
- Administrative Specialist
Degrees
- Bachelor of Science
- Associate of Applied Science
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