Office Operations Supervisor Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Hardworking and reliable Office Worker with strong ability in Customer service and Public Relations. Offering Courtesy and Professionalism . Highly organized, proactive and punctual with team-oriented mentality.

  • Data entry
  • CRM and office management software
  • File and data retrieval systems
  • Accounts payable and receivable
  • Inventory management
  • Report writing
  • MS Office
  • Problem resolution
  • Team building
  • First Aid/CPR
  • Administrative support
  • Supervision
  • Business operations
  • Relationship development
  • Planning and coordination
  • Operational improvement
  • Communications
  • Organization
  • Customer service
Education and Training
Window Rock High School Fort Defiance, AZ Expected in 05/1997 High School Diploma : - GPA :
Pacific Asian Consortum In Employment (Pace) - Office Operations Supervisor
Los Angeles, CA, 06/2020 - 10/2020
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Mentored new employees on job expectations and delivered constructive feedback to increase understanding of job duties.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Managed daily operations within Census office by supporting continuous delivery of excellent services and care.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Hilton Worldwide - Cashier
Myrtle Beach, SC, 04/2018 - 07/2018
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Assisted manager with completing end-of-day counts and securing funds to prevent loss or theft.
  • Inspected items for damage and obtained replacements for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Resolved issues regarding customer complaints and escalated worsening concerns to store manager for remediation.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Received payments for products and issued receipts.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Increased sales by suggesting specific purchases to customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed numerous transactions per day with exceptional accuracy.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Operated cash register, collected payments and provided accurate change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Monitored sales events, added new merchandise and rang up purchases.
Lineage Logistics - Office Clerk
Pomona, CA, 01/2010 - 05/2010
  • Cultivated relationships with public, patients and staff members using interpersonal communication skills.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Documented office procedures and processes for use by all administrative personnel.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Managed administrative activities for the office, including client communication, scanning documents and distribution of mail.
  • Complied with confidentiality regulations in handling customer information.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Maintained confidentiality regarding compensation, benefits and employee issues by handling confidential information and documentation with care.
  • Worked easily with Census office programs such as to carry out daily team clerical needs.
  • Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
  • Strictly adhered to confidentiality protocol regarding client information and documents.
  • Transcribed documents and maintained 100% accuracy.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Transcribed documents using transcription equipment with high levels of initial accuracy.
  • Responded promptly to customer questions via email, reducing phone inquiries.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Implemented office efficiency improvements to streamline task delegation.
  • Answered multi-line telephone system and routed calls accordingly.
  • Delivered customer support and service experiences to promote more effective office environment.
Department Of Defense - Office Automation Clerk
Carlisle, PA, 02/2009 - 04/2009
  • Requisitioned office supplies, assisted in payroll, performed recordkeeping and tracked time cards for all departmental office employees.
  • Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
  • Maintained database to deliver access to and easy navigation of important organizational documents.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Created professional memoranda, letters, meeting expected deadlines for distribution.
  • Supervised invoice creation and submission to enable prompt and efficient customer billing.
  • Responded promptly to customer questions via email.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Monitored office supply use and stock levels, placing replenishment orders as needed.
  • Proofread and typed correspondence to streamline business summary digestion by office automation clerk.
  • Documented office procedures and processes for use by all administrative personnel.
  • Supervised other office clerks and strategically delegated work assignments to meet office administrative needs.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Proofed patient health documents to keep all correspondence free of grammar errors.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Implemented office efficiency improvements to streamline task delegation.
  • Input patient health records and data into system using RPMS, adhering to all procedures to keep information private.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.

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Resume Strength

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Resume Overview

School Attended
  • Window Rock High School
Job Titles Held:
  • Office Operations Supervisor
  • Cashier
  • Office Clerk
  • Office Automation Clerk
  • High School Diploma

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