Committed and highly motivated Administrative Assistant, focused on driving productivity by leveraging strong front office management skills. Posess exceptional customer-
relation, Strong and driven work ethic with a professional
demeanor, that compliments effective multitasking skills. Customer Service focused with a
versatile attitude, capable of adjusting to any environment with great ease.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.Planned meetings and prepared conference rooms.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Facilitated working relationships with co-tenants and building management.Adhered to all federal and state compliance guidelines relative to retail mortgage lending.Assisted senior-level credit officers with complex loan applications.Performed daily maintenance of the loan applicant database.Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports.Researched insurance information and flood certificates.Managed quality communication, customer support and product representation for each client.Guaranteed positive customer experiences and resolved all customer complaints.
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