Well qualified professional with over 20 years experience in providing customer service and sales with the ability to build productive relationships, listen attentively and resolve complex issues to maintain customer satisfaction and contribute to company success. Highly motivated to promote products to increase sales. Detail oriented and deadline driven to reach company goals and expectations. Recognized as #1 Customer service specialist two consecutive months in a row.
Keep records of customer interactions or transactions, recording detail of inquiries, complaints, or comments, as well as actions taken. Critical thinking and creative problem solving to ensure best option solutions. Licensed sales and leasing agent of mobile homes. Verify rental application information for accuracy and approval. Write, process and distribute notices. Schedule appointments for home showings. Organizational skills and multi-task management to ensure quality. Marketing and advertising skills to attract new business. Locating resources and organized programs for residents in need of assistance.
Recommend products to customers, based on customers' needs and interests. Estimate or quote prices and delivery dates. Provide customers with product samples and promote new items of interest. Monitor market conditions, product innovations, and competitors' products, prices, and sales. Check stock levels and reorder merchandise as necessary. Buy products and distribute them to wholesale and retail clients. Negotiate prices, discount terms and transportation arrangements for merchandise. Confer with sales and purchasing personnel to obtain information about customer needs and preferences. Examine, select, order, and purchase at the most favorable price merchandise consistent with quality, quantity, specification requirements and other factors. Inspect merchandise or products to determine value or yield and meets quality standards.
Solicit sales of new or additional products to improve profits. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Inspect and examine items claimed to be defective, and reprocess for inventory. Contact customers to respond to inquiries or to notify them of claim investigation results or an planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information in computer. Check inventory records to determine availability of requested merchandise. Manage high volume calls and fast paced workload in a deadline driven environment. Recommend merchandise or services that will meet customers' need. Employee training.
Protect the security of medical records to ensure that confidentiality is maintained. Review records for completeness, accuracy, and compliance with regulations. Retrieve patient medical records for physicians, technicians, or other medical personnel. Add new material to file records or create new records as necessary. Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order. Find and retrieve information from files in response to requests from authorized users. Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information. Performed daily routes to collect patient charts from hospital floors.
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