Resourceful and accomplished Office Manager with extensive office
operations and personnel organization expertise. Receptionist who
answers a high volume of incoming calls while handling in-person inquiries
from clients and colleagues. Flexible and hardworking with the drive to
Verified and logged in deadlines for responding to daily inquiries.
Managed medical supply inventory, insurance records, patient charts
and company files using online tracking system. Contacted providers to
discuss status of rebilling and reimbursement process to ensure account
resolution. Contacted insurance providers to verify correct insurance
information and get authorization for proper billing codes. Managed
incoming and outgoing calls for busy medical office. Directly supported
CEO in managing operation work flow. Calculated Coordination of
Benefits (COB). Communicated with patients via phone, email and in
person to obtain payments on outstanding accounts or accounts
requiring deductibles or co-pays.Handled and processed confidential
Maintained detailed administrative and procedural processes to
improve accuracy and efficiency. Updated patient accounts and
information on a daily basis. Managed incoming and outgoing calls for
busy medical office. Coordinated admission processes and prepared
medical records and agreement packets. Handled and processed
confidential patient information. Maintained and organized master
Resident Index and information files in master database.
This was a placement program that I worked for this company. I was
receiving services and going to school. The hours I did not make up in
school hours I had to work for them until I found a paying job. Duties
included: Managed the receptionist area, including greeting visitors and
responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized
fashion. Made copies, sent faxes and handled all incoming and
outgoing correspondence. Organized files, developed spreadsheets,
faxed reports and scanned documents.
Mailed and arranged for delivery of legal correspondence to clients,
witnesses and court officials. Photocopied all correspondence,
documents and other printed materials. Drafted and typed grammatically
correct office memos. Processed and distributed invoices to bill clients.
Maintained the master calendar for client appointments and court
appearances. Composed and revised legal documents, including
letters, depositions and court documents. Received and disbursed all
incoming mail. Assisted in maintaining department attorney personnel
files with the utmost confidentiality. Proofed documents and submitted
to attorneys for review.Coordinated and scheduled meetings and
Monitored inmate behavior to prevent crime, escape attempts and
other dangerous activities. Maintained records and logs of man hours,
materials and equipment used. Conducted internal security checks and
distributed meals. Continually monitored dormitories for inappropriate
activity. Supervised the meal distribution and observed inmates during
meals. Counseled juveniles on day-to-day reality oriented problems.
Wrote daily reports that included recommendations for further treatment
strategies and diagnostic efforts. Signed in all visitors and completed
appropriate visitation log forms. Enforced resident behavior
management system and wrote incident reports for infractions.
Maintained appropriate control, security and well-being of youth at all
times. Maintained correct physical head count at all times.
Redirected children to encourage safe, positive behaviors. Helped
facilitate indoor and outdoor play, parent-teacher conferences and
keeping the classroom clean. Physically and verbally interacted with
children throughout the day. Made nutritious snacks and meals for 19
children. Collaborated daily with classroom teachers to keep activities
running smoothly. Established and maintained a safe play environment
for the children. Monitored children's play activities to verify safety and
wellness. Taught children personal care behaviors, including toilet
training and feeding.
Microsoft PowerPoint certification, 3.30 GPA
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