Office Manager / Para Planner September 2014 to CurrentAMERIPRISE FINANCIAL - Honesdale, PA
September 2014 to Current
Sales support, technology related issues and problem solving for Financial Advisors Incoming & outgoing correspondence Created and currently maintain a paperless office environment QuickBooks, accounts receivable, accounts payable, bank & credit card reconciliations & external payroll service Compliance & audit preparedness Website & social media maintenance Trading when a Financial Advisor is unavailable.
Portfolio Associate / Registered Client Service Associate January 2004 to September 2014MORGAN STANLEY - Scranton, PA
October 2008 to September 2014
Sales support, technology related issues and problem solving for five Financial Advisors.
Developing systems to handle all client related requests and follow up.
Back up for the operations area.
Trading when a Financial Advisor is unavailable.
Senior Registered Client Service Associate / Team Business Manager & Complex CSA Coach May 2005 to November 2007Scranton, PA
Sales support and problem solving for a Wealth Management team Focused team on the top 400 households which in turn raised the service level and referral activity Developed, implemented and monitored a system for client financial reviews Responsible for all technology related issues & projects for the team Trading when a Financial Advisor is unavailable.
Branch Administrative Manager / Senior Registered Client Service Associate January 2004 to May 2005Stroudsburg, PA
Sales support and problem solving for all Financial Advisors Review all incoming & outgoing correspondence, faxes, email and instant messages Review & client contact for various compliance related reports for branch Day to day operational issues Technology training and troubleshooting Trading when a Financial Advisor is unavailable.
Technology Specialist January 2003 to May 2003SMITH BARNEY - Milford, PA
January 2003 to May 2003
Responsible for all technology related issues & projects for The Biondo Group, a Wealth Management Team of 3 Financial Advisors.
Developed and managed an effective contact system for high net worth clients.
Designed and published a high quality quarterly newsletter for high net worth clients.
MERRILL LYNCH November 1994 to July 2002
Associate Vice President / Senior Specialist April 2001 to July 2002Fifth Avenue Financial Center - New York, NY
Promoted to a Senior Specialist position for the New York City District of Merrill Lynch Provided Technology & Training support for the District as well as 5 branch offices in NYC Developed effective communication solutions for the District using technology Recreated and maintained the District Intranet website, as well as a new online calendar system to keep all employees aware of District happenings Created and distributed multi media presentations for employee events and District meetings.
Associate Vice President / Service (Operations) Manager December 1999 to April 2001Rockefeller Center - New York, NY
Promoted to a Merrill Lynch Tier 1 office, supporting approximately 90 Financial Consultants and 40 Client Associates, as well as an Associate Office.
Maintain and supervise a staff of 46, 6 Operational and 40 Client Associates.
Recognized for the ability to solve problems in a calm and effective manner.
Please see those responsibilities listed in previous position.
Manager May 1998 to December 1999Fifth Avenue Financial Center - New York, NY
Promoted to a Merrill Lynch Tier 3 office, supporting approximately 40 Financial Consultants and 20 Client Associates Solving all elevated sales support issues and problems Maintain and supervise a staff of 21, 1 Operational and 20 Client Associates Receiving and resolving client complaints Troubleshooting all technical problems, resolving all issues through the appropriate department in a timely manner, received Presidents Award for accomplishments in this area Key projects completed accurately, creatively and on schedule.
Registered Sales Assistant June 1997 to May 1998Rochester Pittsburgh, New York Pennsylvania
November 1994 to June 1997Corning, New York
Registered Sales Assistant October 1991 to November 1994Elmira, New York
Sales Assistant October 1994 to November 1994Elmira, New York
April 1991 to October 1994
Customer Service Representative November 1981 to April 1991S M FLICKINGER & COMPANY - Elmira Heights, New York
Buyer's Assistant October 1990 to April 1991Elmira - New York
November 1981 to October 1990
Graduate : Accounting, 1981Horseheads High SchoolAccounting
1981Board of Cooperative Educational Services
Microsoft Certified Professional
*CompTia A+ Certified
*CompTia Network+ Certified
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Companies Worked For:
Fifth Avenue Financial Center
S M FLICKINGER & COMPANY
Horseheads High School
Board of Cooperative Educational Services
Job Titles Held:
Office Manager / Para Planner
Portfolio Associate / Registered Client Service Associate
Senior Registered Client Service Associate / Team Business Manager & Complex CSA Coach
Branch Administrative Manager / Senior Registered Client Service Associate
Associate Vice President / Senior Specialist
Associate Vice President / Service (Operations) Manager
Registered Sales Assistant
Customer Service Representative
Graduate : Accounting , 1981 1981
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