Dedicated and focused Manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and a company that will utilize my 20+ years of management experience.
Coordinated all department functions for team of 100+ employees.
Promoted to Office Manager after 6 months of employment.
During my tenure with the Funny Bone Comedy Club in St. Louis, MO the USA TODAY ranked our club in the top 10 in the USA.
After opening the Funny Bone Comedy Club in Shreveport, LA., the Shreveport-Bossier City Chamber of Commerce voted our club as the best new business of 2003.
I was awarded the Army Achievement Medal for my ability to adapt and secure mission success while serving in Task Force Zia, Ft. Wingate, New Mexico.
In 2008, Kenny Brothers Produce entrusted the responsibility of Human Resources to me due to the increasing rate percentages that temporary employment agencies were charging. Since that time our labor cost, employee turn around, and unemployment claims have all decreased. I am also responsible for Accounts payable/receivable along with Invoicing and Payroll for 120 employees. Calculated figures such as discounts, percentage allocations and credits. Verified details of transactions, including funds received and total account balances. Conducted month-end balance sheet reviews and reconciled any variances. Researched and resolved billing and invoice problems. Recruited and interviewed 200 applicants per year. Implemented an innovative employee incentive program, which resulted in a 30 % increase in staff productivity. Conducted new employee orientation to foster positive attitude toward organizational objectives. Directed personnel, training and labor relations activities. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Coordinated all department functions for team of 25 employees. Created databases and spreadsheets to improve inventory management and reporting accuracy. Provided support for CEO and sales team in managing operation work flow. Wrote, produced and cut concepts and spots for show launches, current shows and advertiser-sponsored campaigns. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Developed and maintained exceptional customer service standards. Ensured proper cleanliness was maintained in all areas of the bar and front of house. Optimized profits by controlling food, beverage and labor costs on a daily basis. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Counseled and disciplined staff when necessary. Consistently obtained highest rating from the county health department. I also assisted with the opening of the Funny Bone, I hired/trained an opening staff and instituted a telemarketing program to increase sales during weekdays.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Developed and maintained exceptional customer service standards. Ensured proper cleanliness was maintained in all areas of the bar and front of house. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Carefully prepared weekly payroll to keep up with projected revenue for the week. Counseled and disciplined staff when necessary. My responsibilities also included Inventory, talent relations, and media relations. I also served as an Executive Producer for Ben Moses and the Showtime Channel for a Stand up comedy filming in St. Louis, MO.
I was trained in CPR, First Aid, and 12B10 Combat Engineer, the duties of my MOS included constructing fighting positions, build fixed and floating bridges, and construct obstacles and defensive positions. Execute target demolition, and prepare and install firing systems for demolition and explosives. A combat Engineer also detects mines and prepares route clearance operations. During my enlistment I became certified in Recruitment, and I was awarded the National Defense Medal and the Army Achievement Medal.
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