Versatile and reliable with more than 15 years experience in all areas of office administrative support and exceptional customer service. High level of integrity, strong work ethic, high-performing and skilled with working with diverse groups of people. Results-oriented with excellent organization, written and verbal communication and relationship-building skills. Recognized by management for dependability, accuracy, efficiency and commitment to quality service.
Heart to Heart Adoptions: 2002 - 2005
Directly supported CEO in managing operation work flow.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Demonstrated excellent multi-tasking skills by performing all office/clerical duties as needed and meeting deadlines.
Demonstrated excellent written and verbal communications skills.
Created and prepared legal documents, correspondence, memos from rough drafts, editing grammar, punctuation and spelling as needed.
Developed more efficient filing systems and client database protocols.
Worked with attorneys preparing and completing legal documents.
Represented the agency at adoption finalization court hearings.
Organized and maintained more than 500 electronic and paper confidential files.
Consistently maintained more than 50 personnel files simultaneously.
Handled and processed confidential client information into company data entry system with accuracy and efficiency.
Processed criminal background checks.
Organized, coordinated and prepared materials and supplies for staff and board meetings.
Worked successfully with interstate communications and compliance issues.
Maintained files in accordance with state licensing requirements with 99% accuracy.
Answered phones, assessed customer needs and directed to appropriate departments.
Managed daily office operations, office supply inventory and maintenance of equipment.
Demonstrated excellent multi-tasking skills by performing all general office/clerical duties.
Prepared invoices and statements for accounts receivable.
Performed accounts payable functions.
Performed weekly payroll functions for employees.
Prepared bank deposits and reconciled bank statements.
Handled cash, checks and credit card transactions.
Answered multiple phone lines and directed calls to appropriate parties, dispatched service.
Maintained office supply inventory and office equipment.
Provided exceptional customer service.
Office Manager, Credit, Cash, Credit Card, Retail Sales, Accounts Payable, Accounts Receivable, Administrative Assistant, Clerical, Invoices, Automotive, Correspondence, Customer Service, Data Entry, Excellent Multitasker, Excellent Written And Verbal Communication Skills, Filing, General Office, Inventory, Legal Documents, Multiple Phone Lines, Office/clerical, Payroll, Receptionist, Simultaneously, Written And Verbal, Associate, Cashier, Exceed, Generate Sales, Greet, Loss Prevention, Point Of Sale, Pos, Retail, Retail Marketing, Sales, Sales Associate, Sales Floor, Sales Goals, Satisfaction, Database, General Clerical, Accounts Receivable/payable, Administrative Support, Auditing, Clerical/administrative, Detail Oriented, Dispatch, File, Maintenance, Proofreading, Team Player
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