office manager resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Experienced Office Manager and administration professional with 14+ years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Documentation and Reporting
  • Staff Training
  • Administration and Reporting
  • Complex Problem Solving
  • Goal Setting
  • Problem Resolution
  • Managing Operations and Efficiency
  • Verbal and Written Communication
  • File and Data Retrieval Systems
  • Invoicing and Billing
  • Data Entry
  • Banking Operations
Office Manager, 10/2014 - 03/2019
Hanger, Inc. Springfield, MA,
  • Administered payroll and maintained proper documentation of employee personnel.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed office budget to handle inventory, postage and vendor services.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Managed office inventory and placed new supply orders.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Used judgment and initiative in handling confidential matters and requests.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Reviewed files and records to obtain information and respond to requests.
Supervisor, 04/2008 - 09/2014
Metromedia Technologies Wooster, OH,
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Implemented strategies to take advantage of new opportunities.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Provided ongoing training to address staff needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Identified needs of customers promptly and efficiently.
  • Responded to customer questions regarding products, prices and availability.
  • Coached staff members to develop long-term career goals.
  • Assessed company operations for compliance with safety standards.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Coordinated employee schedules according to shift changes and availability.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked closely with human resources to support employee management and organizational planning.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Maintained positive working relationship with fellow staff and management.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Complied with company policies, objectives and communication goals.
Title Specialist, 01/2020 - Present
Sewell Corporation Fort Worth, TX,
  • Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
  • Maintained regular communications with clients to discuss and resolve issues.
  • Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
  • Supervised records clerks and title examiners, offering assistance when needed.
  • Performed title searches, ordered reports and obtained clearance documents.
  • Collected purchase funds and verified confirmed lienholder payoff before processing title.
Education and Training
Associate of Science: Forestry, Expected in 06/1987
Jones County Junior College - Ellisville, MS
Status -
  • Forestry Scholorship Recipient for 4.0 GPA
  • 1986 - Dean's List
  • 1987 - Dean's List

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Resume Overview

School Attended

  • Jones County Junior College

Job Titles Held:

  • Office Manager
  • Supervisor
  • Title Specialist


  • Associate of Science

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