Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk.
Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.
Offer advanced computer skills in MS Office Suite and other applications/systems.
Office Management & Reception
Customer Service & Resolution
Policies & Procedures Manuals
Personnel & Payroll Management
Budget (AR/AP) & Payroll Records & Database Management
Report & Document Preparation
Spreadsheet & Database Creation
Scheduling & Calendaring
Meeting & Event Planning
Teambuilding & Supervision
Staff Development & Training
Office Manager July 1998 to CurrentAccessibility Resource Center
Coordinate, manage, supervise, and train in all areas of administrative work including; but not limited to: data entry, receptionist duties, file organization, research and development, and payroll.
Manage and oversee daily office operations and maintenance of equipment, maintaining accurate records and inventory for all business and office supply purchases and on-hand merchandise.
Maintain and control departmental records, documents and other materials, and assist ensuring program requirements are met.
Perform accounts payable and receivable duties including: invoicing, cash application, researching charge back discrepancies, debits and credits, monetary transfers, and reconciliation.
Perform budget control functions and assist in compiling data for system reports, annual budget preparation and end-of-fiscal year.
Attend meetings with the department hierarchy collaborating on new and updated departmental, university, and system-wide policies, procedures, laws and regulations.
Participate in campus-wide discussions and workshops for system-wide launches and updates including payroll, human resource systems, and university personnel system.
Prepare, process or audit all personnel functions for a team of 30+ employees: which include academic staff, classified staff, student workers, note takers and volunteers; submit and maintain time, attendance and supporting documentation.
Assist, process, order and distribute confidential information, inventory, records, supplies, financial documentation, maintain and purchase of office supplies, track and verify invoices, and reports.
Schedule exams for students; campus, state, and federal audio and in-person conferences; departmental events; and reserve rooms and venues.
Serve as departmental liaison with several academic and organizational campus departments and offices: Facility Services/Physical Plant; UITS, Bookstore, Telephone Services, Print and Copy Services, History, Physics..
Clerical duties, prepare and type correspondence to ensure format, grammar, spelling and punctuation.
Communicate with faculty, staff, students and the general public via phone, e-mail and in-person.
Assistant Manager August 1995 to February 1996Consolidated Stores, Inc － Milwaukee, WI
Responsible for all Front End operations including, but not limited to, customer service, cashier training, and stocking.
Provided guidance and direction to store team in the areas of guest satisfaction, associate development, inventory control, human resources, safety & loss prevention and expense control, so that the store may operate as efficiently and profitably as possible.
Responsible for all accounting/cash accountability procedures and payroll functions, total store maintenance, equipment and grounds; monthly loss prevention and safety assessments, alarm and fire door tests.
Worked with district and store management on the development of an integrated store initiative/activity plan.
January 1995 to CurrentUniversity of Wisconsin-Milwaukee － Milwaukee, WI
Program Assistant January 1995 to July 1998PA1 School of Continuing Education － PA
Advising and Academic Services, Center for Teacher Education PA1) Administrative Affairs: Physical Plant Services Oversaw all office operations and processes, including supervising office workers, reception and secretarial services for the administrative staff, architects, shop supervisors and workers.
Scheduled meetings, training sessions and interviews on campus and off-site.
Reserved and had required equipment delivered to the site.
Accurately recorded trouble call details, dispatched crafts workers or maintenance personnel.
In emergency situations promptly notified appropriate supervisor and administrative staff.
Prepared internal and external correspondence including, but not limited to: technical documents, work orders, billing statements and project proposals.
Processed billing, payments, and discounts.
Established, implemented and maintained procedures for reservation, assignment and return of fleet vehicles.
Maintained and prepared logs and bi-weekly reports.
Composed correspondence, data entry, maintain files and database updates, set schedules, logs, bi-weekly reports and performed related administrative support functions necessary for the operation of the program.
Provided information and registration for individuals and groups on upcoming workshops and classes.
Developed and revised selected policies and procedures, reports, project data, budget information, mailing lists, record-keeping, training programs, and schedules.
Liaison between various groups: campus, private, and public sector.
Performed budget control functions daily for state and federally funded grants with various Milwaukee Public Schools.
Compiled data for state and federal annual and fiscal year budget.
Academic Diploma : 1983James Madison High School － Milwaukee, WI
Desk Top Publishing, 1993OIC-GM － Milwaukee, WIDesk Top Publishing
Various Coursework : PresentUniversity of Wisconsin － Milwaukee, WI