Experienced Office Manager and administration professional with twenty six years of experience in overseeing wide variety of essential functions in bustling grocery business. Highly organized with strengths in prioritizing tasks and managing deadlines. Optimizing office procedures and overseeing operations. Skilled in payroll administration and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Skills
Performance Evaluations
Administration and Reporting
Training and Development
Complex Problem Solving
Hiring and Training
Verbal and Written Communication
Problem Resolution
Staff Training
Managing Operations and Efficiency
Team Leadership
Onboarding and Orientation
Data Entry
Customer Relations
Invoicing and Billing
Banking Operations
Accounts Payable and Receivable
Experience
02/2003 to Current
Office ManagerCelio – Memphis, TN,
Answered multi-line telephone system and routed calls to appropriate personnel.
Consulted with management and IT Department to resolve equipment performance and output quality problems.
Implemented and maintained company protocols to facilitate smooth daily activities.
Coded and entered daily invoices with in-house accounting software.
Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Oversee All Cashiers with any problems that may arise.
Managed payroll for hourly and salaried employees Via Netchex Payroll Software. ( Took on roll of Payroll Clerk within the last 2 Months).
Managed weekly payroll duties and submitted data to payroll contractor.
Updated employee tax status and withholding information when necessary.
Entered miscellaneous incomes, deductions and adjustments to prepare payroll cycles.
Identified, researched and resolved issues with hours worked.
Processed and issued employee paychecks, statements of earnings and deductions.
Processed Bill Payments via Checkfree Payments System.
08/2000 to 02/2003
Office ClerkAuto Plus Pep Boys – Hasbrouck Heights, NJ,
Collected Western Union payments and provided accurate change.
Answered customer questions and provided store information.
Delivered high level of customer service to patrons using active listening and engagement skills.
Operated cash register or POS system to receive payment by cash, check and credit card.
Processed refunds for worn, damaged and broken merchandise.
Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Supported office clerical functions using word processing and other software, email and office machines.
Complied with confidentiality regulations in handling customer information.
Strictly adhered to confidentiality protocol regarding client information and documents.
Delivered customer support and service experiences to promote more effective office environment.
Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Answered multi-line telephone system and routed calls to appropriate personnel.
Processed accounts payable and accounts receivable updates to maintain current financial records.
04/1996 to 08/2000
CashierUs Lbm Holdings – Ocean Springs, MS,
Collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Verified customer age requirement for alcohol or tobacco purchases.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Answered customer questions and provided store information.
Delivered high level of customer service to patrons using active listening and engagement skills.
Used suggestive selling techniques to promote add-on sales.
Discounted purchases by scanning and redeeming coupons.
Reported pricing discrepancies to supervisor.
Answered product questions with up-to-date knowledge of sales and store promotions.
Operated cash register or POS system to receive payment by cash, check and credit card.
Processed refunds for worn, damaged and broken merchandise.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Education and Training
Expected in 08/2000 to to
Associate of Business Administration: Accounting And Business Management T. H. Harris Technical College - Opelousas, LA, GPA:
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