office manager resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

  • Office Management
  • Team Management
  • Report Preparation and Analysis
  • Policy and Procedure Modification
  • Staff Training
  • Collections
  • Financial Management and Reporting
  • Monthly Closings
  • Preparation of Pleadings
  • Payroll Administration
  • Documentation
  • Client Correspondence
California Medical Training Center Mission Hills, CA, Expected in 03/2023 No Degree : ECG Dysrthythmia Interpretation - GPA :
Riverside City College Riverside, CA Expected in : Paralegal Studies - GPA :
National Education Center, Skadron San Bernardino, CA, Expected in 10/1984 Associate of Arts : Legal Secretary - GPA :
Work History
Koorsen Fire & Security - Office Manager
Evansville, IN, Riverside, CA 06/2019 - Current
  • Maintained computer and physical filing systems.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Developed standard operating procedures for all administrative employees.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Approved regular payroll submissions for employees.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Iconma, L.L.C. - Paralegal
Harlingen, TX, Riverside 01/2011 - 12/2018
  • Conducted detailed client intakes and entered information into company database.
  • Conferred with clients and other involved parties to gather and track case information.
  • Assisted counsel in preparing answers, providing documentation and information for discovery request.
  • Managed billable hour tracking, payroll, client invoicing and schedules -attorney office.
  • Directed and coordinated service of subpoenas and scheduling of depositions.
  • Adhered to privacy laws to avert possible information breaches and protect client data.
  • Handled office scheduling and made notes for deadlines, motions and other important dates.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Scheduled appointments, court appearances and depositions for busy law firm.
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Developed positive working relationship with courts, clients, law enforcement members and attorneys.
  • Completed electronic filings, initiated billing statements and managed firm administrative matters.
  • Completed document revisions, court document filings, travel arrangements and client billing.
  • Organized key evidence exhibits to prepare for trials.
Howard Hughes Corporation - Legal Assistant
New York, NY, Riverside, Ca 10/1984 - 11/2010
  • Organized files for court proceedings.
  • Prepared legal correspondence and wrote professional letters for legal assistants and attorney.
  • Received and placed telephone Claires to clients and prospective clients.
  • Diligently edited legal correspondence for grammar and spelling.
  • Scheduled and made appointments for attorney.
  • Screened telephone Claires and forwarded to appropriate departments.
  • Obtained signatures from attorneys for legal documents.
  • Transcribed legal documents and phone conversations.
  • Entered new cases into company database.
  • Filed documents with courts on behalf of attorney.
  • Created, indexed and maintained client binders.
  • Scheduled all appointments, appearances and briefings.
  • Answered and directed Claires using multi-line switchboard.
  • Maintained calendar and tickler system for attorney and senior paralegal.
  • Scheduled and made appointments for attorney.

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Resume Overview

School Attended

  • California Medical Training Center
  • Riverside City College
  • National Education Center, Skadron

Job Titles Held:

  • Office Manager
  • Paralegal
  • Legal Assistant


  • No Degree
  • Some College (No Degree)
  • Associate of Arts

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