LiveCareer-Resume

office manager resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

To secure a position within a company where I can fully utilize my experience, dedication, and skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Microsoft Office (10+ years)
  • Dentrix, Eaglesoft, TDO, Opendental, Easy Dental, etc.
  • Managing Operations and Efficiency
  • Employee Coaching and Motivation
  • Performance Tracking and Evaluation
  • Goal Setting
  • Teamwork and Collaboration
  • Budget Management
  • Performance Evaluations
  • Practice Management
  • Operations management
  • Healthcare Management

Education and Training
Florida International University Miami, FL Expected in 07/2018 M.B.A : Business Administration - Marketing - GPA :
Florida International University Miami, FL Expected in 04/2013 B.S : Biological Sciences - GPA :
Experience
Hornblower - Office Manager
Houston, TX, 12/2020 - 11/2021
  • Raised collections from $105k monthly to $230k monthly
  • Created policies and protocols for office and staff
  • Review previous OM roles.
Amaya Dental - Practice Director - Regional Operations Manager
City, STATE, 02/2019 - 11/2020
  • Knowledgeable with all insurance plans (Medicare/Medicaid, HMOs): This practice only accepts PPO and Self Pay Patients
  • Increased collection ratios from 40-60% to 90-98%
  • A/R, Process and mail statements, submit claims with all necessary information to avoid rejection or reprocessing, adjustments if needed if contracted amounts weren’t correct
  • Appeal any denied claim
  • Follow up on any insurance balances over 30 days
  • Every year contacted insurances to get an updated fee analysis of the area
  • Contacted insurances every year for updated fee schedules to manually enter in system to reduce adjustments
  • Keep updated all Business, Malpractice, and Local Business taxes up to date
  • Maintain an expense report for each location to make sure we have profits
  • Payroll for staff and Associate Doctors
  • MGE Training and certification
  • Manage our Website and make sure Social Media, Blogs, and Reviews are being posted - We went in our Miami Office from 150 reviews to 344 in only two months - ask me how
  • Manage SEO and Google Ad - Budget accordingly every month
  • Data visualization, Marketing, Advertising & Public Relations - stay on top of Marketing company, look at data and tracking measures of any campaigns sent, respond to all google reviews, handle any and all public relations
  • Review all employees schedules and ensure that they are scheduled according to office production
  • Supervise all managers of each location
  • Manage all aging reports for Miami and Pembroke Pines Location
  • Manage all operational and revenue goals for each location
  • Provide leadership, direction and support to the office managers to ensure financial and operational success
  • Human resource related issues including assuring proper staffing levels, performance and compensation management in conjunction with office manager and owner
  • Assist in recruitment and retention of highest quality doctors and auxiliaries
  • Full understanding of productive scheduling methods to meet revenue goals while assisting and educating providers to meeting their personal goals
  • Understand and interpret Key Performance Indicators and adjust operational functions accordingly
  • Hire and train new managers and administrative staff
  • Knowledgeable with all insurance plans: This practice only accepts PPO and Self Pay Patients
  • Proficient in Microsoft Office: Word, PowerPoint, Excel
  • Advisor to potential and current patients about treatment options when Treatment Coordinator was unavailable
  • Enter treatment plans, Billing, Insurance Follow ups on Dentrix Software and Open Dental software and Eaglesoft
  • Make sure all locations are under budget with supplies and other expenses
  • Marketing
  • Retrieve quotes for all office repairs and equipment
  • Credentialing all New Specialists and General Dentist to all office locations
  • Manage all IT issues with software and equipment
  • Help the team whenever necessary
Altima Dental Group - Dental Corporate Manager/Office Manager
City, STATE, 09/2008 - 02/2019
  • A/R, Process and mail statements, submit claims, adjust accounts when needed
  • Review all employees schedules and ensure that they are scheduled according to office production
  • Supervise all managers of each location
  • Manage all aging reports for each location
  • Manage all operational and revenue goals
  • Provide leadership, direction and support to the office managers to ensure financial and operational success
  • Human resource related issues including assuring proper staffing levels, performance and compensation management in conjunction with office manager and owner
  • Assist in recruitment and retention of highest quality doctors and auxiliaries
  • Full understanding of productive scheduling methods to meet revenue goals while assisting and educating providers to meeting their personal goals
  • Understand and interpret Key Performance Indicators and adjust operational functions accordingly
  • Hire and train new managers and administrative staff
  • Knowledgeable with all insurance plans: HMO, PPO's, Medicaid, DHMO
  • Proficient in Microsoft Office: Word, PowerPoint, Excel
  • Advisor to potential and current patients about treatment options
  • Enter treatment plans into QSI and Orthotrac software's
  • Answer phones, verify insurances, retrieve insurance breakdowns
  • Order supplies for all locations and make sure all locations are under budget with supplies expense
  • Marketing
  • Retrieve quotes for all office repairs and equipment
  • Credentialing all New Specialists and General Dentist to all office locations
  • Manage all IT issues with software and equipment
  • Help the team whenever necessary
Willing to relocate: Anywhere

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Resume Overview

School Attended

  • Florida International University
  • Florida International University

Job Titles Held:

  • Office Manager
  • Practice Director - Regional Operations Manager
  • Dental Corporate Manager/Office Manager

Degrees

  • M.B.A
  • B.S

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