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Office Manager / DNA Case Manager Resume Example

Resume Score: 90%

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OFFICE MANAGER / DNA CASE MANAGER
Career Overview

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Energetic and reliable Office Manager skilled with working with a diverse group of people.

Skill Highlights

Administration and Management Efficient in Microsoft programs: Coordination Office, Excel, Word PowerPoint Efficient in ServiceNow, Aetna Workability, Kronos, PeopleSoft, Xerox/SIR.Schedule management

Problem resolution

Self-starter

Deadline-oriented

Microsoft Office

Spreadsheet development

Report analysis

QuickBooks

Employee training and development

Claims appeal procedures



  • Insurance eligibility verification
  • Patient charting
  • Employee training and development
Core Accomplishments

Scheduling 

  • Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Research 

  • Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.

Multitasking 

  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration 

  • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Professional Experience
Office Manager / DNA Case ManagerOct 2015
Drug & Alcohol Testing, LLC - Indianapolis, 46241

Verified and logged in deadlines for responding to daily inquiries.Managed incoming and outgoing calls for busy office.Directly supported CEO in managing operation work flow.Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.Handled and processed confidential patient information. Performed Drug & Alcohol Urine Tests and DNA Tests. Accounts payable and receivable.

Leave Analyst IIFeb 2014 to Feb 2016
Ascension - Ministry Service Center - Indianapolis, IN
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Set up & complete reminders for Associates/Physicians regarding paperwork for Leave of Absence.
  • Contacted Supervisors/Managers in regards to FMLA status Receive/Send HIPPA paperwork to Associates/Physicians Provided Customer Service to Associates.

Coordinated all department functions for team of 8 employees.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Leave Analyst IJul 2013 to Current
Ascension - Ministry Service Center - Indianapolis, IN
  • Worked Reminders for Associates on Leave Called associates to confirm receipt of paperwork Contact Physcians in regards to paperwork Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
Senior Leave AnalystJul 2013 to Current
Ascension - Ministry Service Center - Indianapolis, IN
  • Create, maintain, and enter information into databases.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Complete forms in accordance with company procedures.
  • Maintain scheduling and event calendars.
  • Make copies of correspondence or other printed material.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
  • Provide services to customers, such as order placement or account information.
  • Manage projects or contribute to committee or team work.
  • Supervise other clerical staff and provide training and orientation to new staff.
  • Use computers for various applications, such as database management or word processing.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Supervise 4 employees Distribute work to Leave Analyst Call associates to update them of current Leave status Return associates to work in our PeopleSoft program Assist Supervisor in duties.
Medical Debt Collector - Call RepMar 2012 to Feb 2013
Med 1 Solutions, LLC - Greenwood, IN
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Complete forms in accordance with company procedures.
Education
High School Diploma, General StudiesMay 2000Decatur Central High School - Indianapolis, INGeneral Studies
Bachelor of Science, Psychology2019Ashford University - Indianapolis, IN
Skills

Analyst, Clerical, conferences, Make copies, Customer Service, databases, database management, Decision Making, Electronics, special events, fax machines, filing, forms, funds, Human Resources, Instructing, Kronos, Listening, Marketing, meetings, Microsoft programs, Excel, money, Office, PowerPoint, Word, office equipment, payroll, PeopleSoft, Personnel, phone systems, copiers, Speaking, Reading, recording, repairs, Sales, scheduling, Supervisor, take messages, team work, telephones, Time Management, word processing.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Drug & Alcohol Testing, LLC
  • Ascension - Ministry Service Center
  • Med 1 Solutions, LLC

School Attended

  • Decatur Central High School
  • Ashford University

Job Titles Held:

  • Office Manager / DNA Case Manager
  • Leave Analyst II
  • Leave Analyst I
  • Senior Leave Analyst
  • Medical Debt Collector - Call Rep

Degrees

  • High School Diploma , General Studies May 2000
    Bachelor of Science , Psychology 2019

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