Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Energetic and reliable Office Manager skilled with working with a diverse group of people.
Administration and Management Efficient in Microsoft programs: Coordination Office, Excel, Word PowerPoint Efficient in ServiceNow, Aetna Workability, Kronos, PeopleSoft, Xerox/SIR.Schedule management
Employee training and development
Claims appeal procedures
Verified and logged in deadlines for responding to daily inquiries.Managed incoming and outgoing calls for busy office.Directly supported CEO in managing operation work flow.Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.Handled and processed confidential patient information. Performed Drug & Alcohol Urine Tests and DNA Tests. Accounts payable and receivable.
Coordinated all department functions for team of 8 employees.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Analyst, Clerical, conferences, Make copies, Customer Service, databases, database management, Decision Making, Electronics, special events, fax machines, filing, forms, funds, Human Resources, Instructing, Kronos, Listening, Marketing, meetings, Microsoft programs, Excel, money, Office, PowerPoint, Word, office equipment, payroll, PeopleSoft, Personnel, phone systems, copiers, Speaking, Reading, recording, repairs, Sales, scheduling, Supervisor, take messages, team work, telephones, Time Management, word processing.
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